Primary Function - Initial Contact & Triage (PWS 1.16.6.1, 1.16.6.3): Serves as the first point of contact for all user inquiries, performing initial triage, password resets, account unlocks, and routine troubleshooting. Ensures that standard, quick-resolution requests are addressed promptly to maintain consistent response times and customer satisfaction regardless of ticket workload fluctuations.
Cross-Functional Equipment Support (PWS 1.16.6.4, 1.16.10.2):** Cross-trained in Equipment Support and Asset Management receiving/tracking. Logs and documents equipment moves, adds, and changes during user support interactions, capturing serial numbers and locations in real time as part of the ticket workflow. Provides direct backup capability to Desktop Support/Field Technicians during high-volume deployment periods.
Numbers & Facts
Location
Huntsville, Alabama
Skills
Asset Managementunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Identify Issuesunmatched
On Site Supportunmatched
Patient Assessmentunmatched
Technical Supportunmatched
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