Teslas Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers. Our Associate Service Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on all aspects of customers, people, operations, and financials.
Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience. Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring.
Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations. Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue (margin where applicable).
Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset. Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Teslas mission, people, and customers.
Responsibilities and Requirements
Technical acumen is required - you must develop a knowledge of all Tesla products, service systems, processes, and procedures. A Bachelors degree or equivalent experience is necessary.
Preferred Qualifications
Prior leadership experience in a service-focused industry, automotive expertise is not required. Experience leading teams and managing a diverse group of roles and responsibilities is essential.
Key Skills and Experience
Strong and proven experience leading field technical repair or manufacturing teams in a fast-paced technology-driven environment with strong customer-facing responsibilities. Experience running complex processes using Lean or other techniques is highly valued.
Additional Requirements
Valid drivers license is required.