Associate Service Technician

Associate Service Technician

Boston, MA

Full-Time | Company Vehicle | Sign-On & Retention Bonus

Why Join Us

Join a market-leading, national service organization supporting some of the most recognized brands in food service, grocery, and hospitality. With our scale, reputation, and continued growth, we offer more than just a job, we provide a place to build a long-term, stable, and rewarding career.

What sets us apart:

• Consistent, high demand for services, providing job security and earning potential
• Best-in-class training and development, including paid certifications and ongoing upskilling
• Access to tools, parts, and technical support that independent operators often can't match
• Opportunities to work on complex, high-value equipment across national and regional accounts
• Industry leadership and stability with a growing national footprint and strong customer base
• Work alongside one of the largest teams of CFESA-certified technicians in the industry
• A strong safety culture and proven safety record, supported by structured programs and investment in the right equipment
• Clear career advancement pathways into senior technician, training, or leadership roles

Pay & Benefits

• Sign-On & Retention Bonus
• Take home company service vehicle (business use only)
• Company tablet and phone
• 401(k) with company match
• Paid time off and holidays
• Full benefits package (medical, dental, vision)

Job Overview

We are hiring a Commercial Refrigeration and Kitchen Equipment Technician to support restaurants, hospitality, and food service operations throughout the Boston area.

This is a field-based role focused on diagnosing, repairing, and maintaining commercial refrigeration systems and kitchen equipment. Due to strong demand in the Boston market, we are offering a competitive compensation package and moving quickly on qualified candidates.

Responsibilities

• Troubleshoot, diagnose, and repair commercial refrigeration systems and kitchen equipment
• Service equipment including refrigeration, cooking, and ware-washing systems
• Read and interpret schematics, wiring diagrams, and service manuals
• Communicate with manufacturers for technical support and parts identification
• Install replacement parts and complete repairs efficiently
• Complete service documentation including work orders and inventory tracking
• Maintain a clean and organized service vehicle and tool inventory
• Follow all safety procedures and company standards
• Identify and recommend preventative maintenance or additional services

Work Environment

• Field-based role with daily travel
• Work in restaurant kitchens, cold storage areas, and mechanical spaces
• On-call rotation required (nights and weekends)
• Occasional overnight travel may be required

Requirements

• 3+ year of experience in refrigeration, HVAC, appliance repair, or commercial kitchen equipment
• Strong troubleshooting and mechanical skills
• Ability to read schematics and technical diagrams
• Valid driver's license with a clean driving record
• Willingness to participate in on-call rotation

Preferred Qualifications

• EPA certification
• CFESA certification
• Experience with commercial refrigeration systems or food service equipment
• Ability to work independently in a field environment

Physical Requirements

• Ability to lift up to 70 lbs
• Frequent bending, kneeling, and climbing
• Ability to work in hot, cold, wet, and confined environments
• Ability to work at heights and on ladders

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.