Position Overview
The Associate Service Technician supports field service and decontamination activities under the direction of senior service personnel. This role assists with equipment preparation, basic service tasks, customer-site support, documentation, parts handling, and safe execution of decontamination projects while developing technical knowledge of Decon+ service equipment, processes, and customer support expectations.
Key Responsibilities
· Assist senior technicians with field equipment repairs, decontamination projects, preventive maintenance activities, equipment setup, and customer-site service work.
· Support basic troubleshooting and service tasks under supervision; escalate complex technical issues to senior service personnel.
· Prepare, clean, inspect, and maintain service equipment and consumables before and after field assignments.
· Assist with customer support by gathering information, documenting service needs, and helping route requests to the appropriate technical resource.
· Support service reporting by completing assigned documentation accurately and submitting required information after service activities.
· Help track materials, tools, consumables, and parts needed for service visits and field decontamination projects.
· Participate in customer-site work while following established safety, quality, and procedural requirements.
· Assist with equipment installation, basic training support, and service documentation updates as directed.
· Maintain a professional, customer-focused approach when interacting with customers, technicians, and internal teams.
· Perform job assignments safely and productively while maintaining quality standards.
· Perform other duties as assigned.
Qualifications & Skills
· Basic proficiency with Microsoft Office and common business applications.
· Professional communication skills with a willingness to learn effective customer-service practices.
· Strong attention to detail and ability to follow documented procedures and instructions.
· Mechanical aptitude and interest in service, maintenance, decontamination, or technical field work.
· Basic familiarity with hand tools; ability to learn safe and effective tool use for service tasks.
· Exposure to pumps, motors, blowers, electromechanical systems, HVAC, electrical systems, or related technical areas preferred but not required.
· Ability to work as part of a team and take direction from senior technicians and service leadership.
· Ability to manage assigned tasks, communicate status, and ask for guidance when priorities shift.
· Prior internship, technical school, military technical training, field service, lab, medtech, healthcare, or facilities experience a plus.
Essential Functions / Physical Requirements
1. Must be able to regularly lift and move up to 50lbs.
2. Frequently lift and move up to 50lbs.
3. Occasionally lift and move up to 100lbs.
4. Push/pull weights of 100lbs +
5. Frequently required to stand, walk, sit, use hands to handle and feel, use arms to reach, climb, balance, stoop, kneel, crouch, crawl, talk and hear.
6. Must be able to crouch, stoop, or squat to work inside or under equipment, or move through low headroom spaces.
7. Able to occasionally work in tight spaces.
8. Must climb ladders and/or scaffolds and work above floor height.
9. Requires routine pushing, pulling, grasping, and manual dexterity in the use of hands, arms and shoulders.
10. Occasionally exposed to wet or humid conditions, fumes and airborne particles, and outdoor weather conditions.
11. Distance vision/peripheral vision, depth perception, and ability to adjust focus.
12. Must be able to sit and drive for long periods of time during travel.
13. Must be able to occasionally walk great lengths at a time and stand for extended periods of time.
14. Must be able to perform work from floor level to above shoulder height if needed.
15. Must be able to operate a computer and other office machinery such as a calculator, copy machine and printer.
16. Travel 80% in USA/Canada with potential for overseas trips
17. Must be able to be fit tested and use safety equipment to include full-face respirator or PAPR.