Associate Software Support SpecialistApply OnlineProvide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product. Work with our solutions that enable new businesses to safely build, open their doors, and stay in compliance. Our solutions facilitate community development, business management regulation, and code compliance while supporting fire prevention and structural safety.LocationLawrenceville, Georgia | Lakewood, Colorado | Yarmouth, Maine | Billings, Montana | Renton, WashingtonTravel0-5%Responsibilities- Provides inbound phone, web, or email software support to resolve client inquiries and problems that are easily solved. - Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.- Determines whether to resolve issues personally or to refer to a more experienced team member.- Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.- Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).- May submit client issues to the development team for resolution as needed.- Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.- May create or enhance documentation throughout the support process.- Commits to expanding technological skills and knowledge of Tyler products.- Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.- Performs other duties as assigned.Qualifications- Bachelor's degree in a related field or equivalent experience.- Excellent interpersonal skills.- Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.- Strong organizational skills.- Effective analytical ability, particularly in a technical environment.- Excellent written and verbal communication skills.- Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.- Exposure to relational databases or SQL desired.- Knowledgeable with Microsoft Office.- Knowledge and understanding of software development tools are a plus.2025 Training Class- New Hire Training Dates: March 31, 2025 to May 23, 2025- Weeks 1 in our Yarmouth, ME office and Week 8 in Lawrenceville, GA (travel expenses covered). The remaining weeks of training will take place remotely. Must be able to attend and complete an 8-week mandatory new hire training class as an essential job function of the implementation consultant/software support specialist role.State-Specific Salary Range Disclosure RequirementsSalary will generally fall between $46,500 - $65,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.Great Place to Work & Grow Your CareerCome join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.Taking Care of You & Your FamilyYour health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.Apply OnlineRequisition Number:2025-7909 #LI-NT1 “Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.”Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
About the Company
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Tyler Technologies Inc.
Founded in 1966 and based in Plano, Texas, Tyler Technologies is the largest national provider of integrated software systems and information technology services exclusively focused on the public sector. Simply put — Tyler empowers people who serve the public.
We devote all of our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive. At more than 11,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations, our clients can attest to our ability to fulfill this promise.
Tyler delivers an expansive portfolio of software and service solutions designed to automate mission-critical public sector operations, including:
State & Local Government Solutions
ERP | Financial
Courts & Justice
Appraisal & Tax
Records & Documents
Planning, Permitting & Licensing
Public Safety
School Solutions
Student Management
Financial
Our commitment goes well beyond delivering solutions that work for our public sector clients. It’s also about consistently delivering value for our employees and shareholders.
Working With Us
Working at Tyler means you are part of a vibrant community of professionals who care about their clients as much as they care about each other. We work closely, sharing knowledge and inspiring each other to learn and grow so that we can continually improve service to our clients. When you work at Tyler, you receive benefits that support your health and well-being. Our comprehensive offering was created to accommodate the diverse lifestyles of our staff.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.