Analysis Skills, Best Practices, Business Ethics, Communication Skills, Customer Support/Service, Data Analysis, Email Software, Equal Employment Opportunity (EEO), Identify Issues, Incentive Programs, Internet Technology, Interpersonal Skills, Microsoft Office, Presentation/Verbal Skills, Problem Solving Skills, Programming Tools, Resolve Customer Issues, Sales Management, Sales Presentation, Software Administration, Support Documentation, Team Lead/Manager, Testing, Time Management, Web Forms, Willing to Travel, Writing Skills
Description
Provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product.
Responsibilities
Provides inbound phone, web, or email software support to resolve client inquiries and problems that are easily solved.
Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
Determines whether to resolve issues personally or to refer to a more experienced team member.
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
May submit client issues to the development team for resolution as needed.
May create or enhance documentation throughout the support process.
Commits to expanding technological skills and knowledge of Tyler products.
Demonstrates awareness of and adherence to Company policies outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
Performs other duties as assigned.
Qualifications
Bachelor's degree in a related field or equivalent experience.
Excellent interpersonal skills.
Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
Strong organizational skills.
Effective analytical ability, particularly in a technical environment.
Excellent written and verbal communication skills.
Knowledgeable with Microsoft Office.
Ability to travel preferred.
2026 Training Class
New Hire Training Dates: New Hire Training Dates: September 14, 2026 - November 6, 2026 (8 weeks)
- Week 1 & 8 are in our Yarmouth, ME office. Must be able to attend and successfully complete an 8-week mandatory new hire training class as an essential job function of the software support specialist role.
- You will be eligible to participate in the Annual Tyler Bonus & Software Support incentive plan. Payout of these incentives is contingent upon meeting your performance objectives and/or business results.
ERP New Hire Tyler Days:
This is an HR-hosted event for new hires that provides you with a more in-depth discussion of your division and the company.
Your HR team, division's president, and other leaders across the company will present throughout the event - covering our history, mission, values, cultural identity, strategic vision from a divisional and Tyler-wide standpoint, and so on.
Product and department presentations are offered by the senior leaders of our organization.
This is an opportunity to interact and network with team members from various offices.
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Tyler Technologies Inc
Founded in 1966 and based in Plano, Texas, Tyler Technologies is the largest national provider of integrated software systems and information technology services exclusively focused on the public sector. Simply put — Tyler empowers people who serve the public.
We devote all of our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive. At more than 11,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations, our clients can attest to our ability to fulfill this promise.
Tyler delivers an expansive portfolio of software and service solutions designed to automate mission-critical public sector operations, including:
State & Local Government Solutions
- ERP | Financial
- Courts & Justice
- Appraisal & Tax
- Records & Documents
- Planning, Permitting & Licensing
- Public Safety
School Solutions
- Student Management
- Financial
Our commitment goes well beyond delivering solutions that work for our public sector clients. It’s also about consistently delivering value for our employees and shareholders.
Working With Us
Working at Tyler means you are part of a vibrant community of professionals who care about their clients as much as they care about each other. We work closely, sharing knowledge and inspiring each other to learn and grow so that we can continually improve service to our clients. When you work at Tyler, you receive benefits that support your health and well-being. Our comprehensive offering was created to accommodate the diverse lifestyles of our staff.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
2,500 to 4,999 employees
Accounting and Auditing Services