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Associate Specialist, Talent Management and Capability

National Grid USA

Waltham, MA

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JOB DETAILS
SALARY
$71,000–$83,000 Per Year
SKILLS
Adult Learning, Artificial Intelligence (AI), Best Practices, Business Model, Campaigns, Change Management, Coaching, Communication Skills, Content Development, Content Management, Continuous Improvement, Detail Oriented, Documentation, Documentation Standards, Ecosystems, Energy & Utilities, File Management, Flyers, Follow Through, Human Resources, Intranet, LinkedIn, Logistics, Logistics Management, Marketing, Matrix Management, Mentoring, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Word, Multimedia, Multitasking, Onboarding, Operational Support, Operations Management, Organizational Development/Management, Organizational Skills, Performance Analysis, Performance Metrics, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Process Management, Project/Program Coordination, Project/Program Management, Psychology, Reporting Dashboards, Schedule Development, ServiceNow, Support Documentation, Talent Management, Team Player, Training/Teaching, Travel Industry, Willing to Travel, Writing Skills
LOCATION
Waltham, MA
POSTED
Today
About us

At National Grid, we keep people connected and society moving. As the energy landscape evolves, we are strengthening how we build talent, develop capability, and drive performance across the organization.

Our focus is on delivering practical, high-impact learning and development experiences that enable our people to perform at their best today while building the capabilities needed for the future.

About the Role

This role is ideal for someone with solid experience who is ready to build deeper specializedcapability and take on broader ownership across learning design and delivery, performance and development, communications, and stakeholder engagement.

You will help design and shape key performance, learning and capability initiatives as part of the talent center of excellence, working within a broader center of excellence and business partnering model. This role brings together strong coordination, proactive communication, sound judgment, and the ability to manage workstreams and stakeholder expectations with confidence. It also requires an external lens, bringing relevant best and leading practice ideas into the work across activities and initiatives that span the United States and the United Kingdom.

This role requires someone who is a strong communicator, highly organized, demonstrates learning agility and sound judgment, is confident working autonomously, and is able to build credibility with a range of stakeholders while driving work forward.

This role operates in a hybrid working model, with an expectation of working in the office 2+ days per week as work requires to support collaboration, relationship building, and team connection, along with flexibility to begin earlier in the day when needed to make the most of U.S. and U.K. time zone overlap

This role requires occasional travel to company sites across New England and New York, with rare travel to the United Kingdom as needed

What You'll Do

Program Delivery, Reporting & Workstream Management
  • Lead coordination and delivery of enterprise performance, learning and capability programs, ensuring a high-quality experience from planning through execution
  • Manage assigned workstreams from planning through delivery, including delivery plans, stakeholders, communications, reporting, risks, and follow-through
  • Track, interpret, and use key performance indicators (KPIs), participation, engagement, feedback, and outcome data to identify insights, inform decisions, and recommend improvements
  • Partner with others to support financial tracking, supplier coordination, and value reviews
  • Lead or strengthen internal networks (e.g., content curators, champions) to drive adoption and engagement
  • Take ownership of monthly, quarterly or campaign-based communications, updates, and deliverables aligned to broader team priorities, escalating issues and making recommendations as needed
Operational Support & Delivery
  • Coordinate and help strengthen performance, learning, and capability programs and initiatives, including coaching administration, assessment coordination, mentor matching, participant communications, onboarding coordination, employee experience activities, and performance culture work
  • Design, refine, and coordinate central frameworks and models used across business units and functions
  • Support high-quality conversations and continuous feedback practices, coordinate day-to-day program details with internal team members and our Master Service Provider for training, and manage scheduling and program logistics
  • Manage schedules, logistics, and deliverables for assigned workstreams, proactively resolving issues and adjusting plans as needed
  • Oversee trackers, dashboards, and documentation that support operational effectiveness, performance visibility, decision-making, and team effectiveness
  • Maintain governance and control over key policies and procedures, ensuring materials, processes, and documentation remain current, accurate, and aligned to agreed standards
Communication, Marketing & Content Creation
  • Develop clear, engaging, and forward-looking communications and content to promote programs, clarify expectations, drive participation, and support adoption of new behaviors and ways of working across a range of formats
  • Create polished, professional materials including PowerPoint presentations, Word documents, Excel trackers, and facilitation materials
  • Design visually engaging assets such as flyers, guidebooks, toolkits, multimedia and digital content, and content for Viva Engage and other social channels using tools like Canva and other appropriate technologies
  • Develop and support change management and reinforcement materials such as guides, reminders, manager resources, talking points, and frequently asked questions to sustain adoption and behavior change
  • Support creation of interactive content, experiential learning activities, and collaboration sessions using tools like Miro and other appropriate technologies, with the ability to contribute to learning design and refinement where needed
Stakeholder & Team Collaboration
  • Work closely within a center of excellence and business partnering model, alongside human resources business partners, other People Function centers of excellence, internal stakeholders, and external suppliers
  • Build strong working relationships, manage day-to-day stakeholder needs, and provide credible, responsive support while moving work forward across multiple priorities
  • Contribute to team communications, updates, and engagement activities with confidence, professionalism, and increasing autonomy
Systems, Tools & Content Management
  • Maintain and improve HR technology and learning technology platforms such as ServiceNow, SuccessFactors, LinkedIn Learning, and other internal systems, working closely with HR Technology partners to support effective delivery and ensure new opportunities fit within the broader ecosystem
  • Manage structured file organization across shared environments and maintain documentation standards
  • Oversee and maintain SharePoint sites, ensuring content is organized, current, easy to navigate, and continuously improved as features evolve
  • Design and maintain Grid:home intranet assets, ensuring content is clear, current, well organized, and easy for colleagues to access
  • Adapt quickly to new tools and features to improve how content is managed and accessed
Continuous Learning & Growth
  • Demonstrate curiosity, creativity, sound judgment, and a willingness to learn new tools and ways of working, including the responsible use of AI where appropriate, while actively scanning external trends and bringing forward relevant ideas to strengthen the team's work
  • Take ownership of your development and apply feedback to strengthen your impact
  • Identify opportunities to improve processes, delivery quality, and team effectiveness
What You'll Need

Communication
  • Strong written and verbal communication skills
  • Presentation experience with confidence facilitating learning sessions for small and large groups, using adult learning strategies and tactics such as discussion-based facilitation, interactive activities, breakout discussions, reflection exercises, knowledge checks, polling, real-time application, and adapting delivery based on audience needs, participation, and energy
  • Ability to develop clear, professional materials (PowerPoint, Word, Excel)
  • Marketing & Content Skills
  • Experience creating engaging communications (flyers, guides, campaigns)
  • Familiarity with using tools such as Canva (or similar)
  • Ability to translate complex information into simple, engaging content
Digital & Systems Capability
  • Experience working with SharePoint, SuccessFactors, LinkedIn Learning, or other learning technology platforms to manage content, processes, and files
  • Strong file organization, content management, and experience working with dashboards or reporting tools such as Power BI to track key performance indicators, metrics, and insights
  • Comfortable using Microsoft 365 tools such as Outlook, Teams, PowerPoint, Word, Excel, and SharePoint to support communication, coordination, collaboration, and day-to-day delivery
  • Ability to learn tools such as ServiceNow and Miro quickly
Ways of Working
  • Highly organized with strong attention to detail
  • Able to manage multiple priorities and follow through on commitments
  • Collaborative team player who can also work independently and show initiative
  • Motivated to demonstrate impact, take ownership, grow within the role, and bring creative, innovative thinking to improve how work gets done
  • Able to think systematically, understand how day-to-day tasks connect to broader priorities, and approach work in a structured, organized way
  • Bring National Grid's values to life by doing the right thing, finding a better way, and making it happen in how you approach your work and work with others
Experience
  • 3+ years' experience in project management, learning and development, human resources, program coordination, communications, or a related field, with exposure to learning design and hands-on experience supporting programs, initiatives, or operational activity in a complex environment
  • Bachelor's or Master's degree in psychology, teaching, education, human resources, business, or a related field preferred
  • Required experience working in and navigating large, matrixed organizations and supporting activities and initiatives that span the United States and the United Kingdom. Candidates should have experience operating in complex, multi-country business environments rather than experience limited to smaller-scale or single-country settings.


More Information

#LI-NK1 #LI-HYBRID #LI-WALTHAM #LI-BROOKLYN

Waltham, MA: $71,000-$83,000

Brooklyn, NY: $76,000-$89,000

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

About the Company

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National Grid USA

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