Associate Support Engineer

As an Associate Support Engineer, you'll be the first line of support for customers navigating the nCino platform - solving problems, building product fluency, and learning how to explain complex technical concepts clearly. It's the kind of role that builds two things every technical career needs: deep product knowledge and the ability to translate hard problems into simple answers.

You'll work alongside experienced Support Engineers and Technical Support Engineers, learning the ins and outs of our solution line while making a genuine difference for customers who'll remember the person who unblocked them. As you grow, so does the opportunity - this role is a launchpad into a broader technical support career at nCino.

What You'll Do

• Resolve customer issues using knowledge articles and existing resources, escalating complex cases to Support Engineers when needed
• Collaborate with Support Engineers, Technical Support Engineers, and managers to manage customer accounts and resolve issues
• Document customer interactions, issues, and resolutions in our CRM/ticketing system
• Monitor and respond to support tickets in a timely manner, meeting SLAs
• Build and maintain a working knowledge of the nCino solution line
• Contribute to knowledge base articles and support documentation
• Share feedback from customer interactions with product development teams
• Use AI tools to streamline routine tasks, improve accuracy, and support smarter, faster resolutions
• Perform basic system administration tasks and participate in ongoing training

Ideally You'll Have

• An undergraduate degree in a related field, or equivalent experience
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills
• A collaborative approach to working within a team
• A working understanding of technical support principles and practices
• A willingness to learn and adapt to new technologies and processes

Nice to have: relevant certifications (e.g., financial industry or AWS), prior technical support experience, or familiarity with software/hardware troubleshooting.

In Return We're Offering

• Competitive base pay plus Employee Stock Purchase Plan
• Comprehensive benefits including medical, dental, and vision coverage
• Life and disability insurance
• Retirement savings plan with company contribution
• Paid time off and volunteer days
• Employee Assistance Program
• Real investment in your growth - this role is designed as a stepping stone into a broader technical support career

We're committed to building a team as diverse as the customers we serve, and we welcome applicants from all backgrounds and experiences.

Our Culture - Live the Six

• Have Fun - we build genuine connection, not just deadlines
• Make Someone's Day - customer success is personal to us
• Bring Your A-Game - we hold ourselves to a high bar
• Do the Right Thing - integrity guides every decision
• Respect Each Other - support and inclusion, always
• Be a Winner - we succeed as a team

Ready to make an impact? Apply now.