Atlassian JIRA, Communication Skills, Computer Science, Cross-Functional, Data Processing, Detail Oriented, Documentation, Emergency Care, Enterprise Applications, Establish Priorities, Healthcare, Healthcare Quality, Hospital, Identify Issues, Information Technology & Information Systems, Microsoft ADO (ActiveX Data Object), Microsoft Product Family, Multitasking, Operational Support, Patient Care, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Development, Relocation Services, Resolve Customer Issues, Software Administration, Software as a Service (SaaS), Support Documentation, Systems Administration/Management, Technical Support, Testing, Time Management, Writing Skills
Associate Systems Administrator
REMOTE
Salary Range $70000K-$80000K
Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.
GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.
JOB SUMMARY
The Associate System Administrator plays a key role in providing operational and technical support for GMR’s enterprise systems, including NinthBrain, Hospital Hub, and related reporting and credentialing platforms. This position focuses on day-to-day system support, ticket resolution, setup and configuration, troubleshooting, and documentation. The Associate System Administrator works closely with senior administrators and cross-functional teams to ensure systems function reliably and user issues are resolved efficiently, supporting GMR’s mission and operational needs.
ESSENTIAL FUNCTIONS/DUTIES
- Provide frontline support for ADO tickets, including examining issues, diagnosing problems, and resolving or escalating as appropriate.
- Perform system setup and configuration for NinthBrain under established processes.
- Support credential setup, mapping, and process assistance, ensuring accurate system configurations.
- Monitor individual import success or failure through email alerts and manual verification.
- Assist with credential imports and resolve standard import errors.
- Participate in troubleshooting system issues across NinthBrain, ImageTrend and Hospital Hub.
- Troubleshoot IMT update failures and coordinate with appropriate teams to resolve issues.
- Support NEMSIS error processing and basic data correction activities.
- Verify that reports are functioning properly and escalate issues as needed.
- Assist in developing and maintaining Quick Reference Guides and support documentation.
- Participate in training activities and knowledge-sharing sessions to build platform expertise.
- Collaborate with peers and senior administrators to ensure consistent and timely support coverage.
- Perform additional duties and participate in projects as required to support team and organizational objectives.
QUALIFICATIONS
Experience
- One to three years of relevant experience in system administration, technical support, or IT operations, preferably in a healthcare or SaaS environment.
Skills
- Experience working with ticketing systems such as ADO, Jira, Kayako, or similar platforms.
- Strong attention to detail, ensuring accuracy in system configurations, credential data, and reporting.
- Ability to follow established procedures and documentation, applying critical thinking and problem‑solving skills to resolve routine system issues and escalate appropriately.
- Ability to clearly explain job responsibilities, system workflows, and documented processes to users and team members.
- Effective written and verbal communication skills, with the ability to document issues clearly and collaborate with team members.
- Ability to manage multiple tasks and prioritize workload in a fast-paced support environment.
- Familiarity with Microsoft 365 and general enterprise application support.
Education
- Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or a related field preferred, or equivalent professional experience.
Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information about this Job:
- Salary Range $75K-$80K Range
- Check out our careers site Benefits | GMR Careers to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.
- The application window for this position is anticipated to close on 6.15.2026.