Associate Systems Administrator

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, youll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About Indiana Office of Technology:

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

Role Overview:

The Systems Administrator configures and maintains a variety of technologies while supporting the implementation and completion of small projects. In this role, you will manage tickets, troubleshoot issues, collaborate with internal teams and end users, and provide application support. You will also assist with system upgrades, contribute to hardware and software planning, participate in change control, and work with IT staff to develop technical solutions and improvements.

Salary:

The salary for this position traditionally starts at but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

Responsibilities include:

• Assist with configuring, maintaining, and supporting several technologies.
• You will be responsible for the implementation and completion of small projects.
• Troubleshoot technical issues.
• Interact with internal teams and end users to resolve reported issues via the ticketing system.
• Provide moderate level support for applications and software that interface with the Indiana Office of Technology and their customers.
• Assist with information system upgrades including planning, testing, and documenting the process and server administration setup.
• Provide suggestions regarding hardware and system software planning and budgeting to higher-level staff.
• Maintain the production change control schedule and participate in change control.
• Work with Information Technology staff to assist in developing problem solutions and/or software and hardware enhancements.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What Youll Need for Success:

Credentials:

• a Bachelors Degree in Computer Technology or related field with 1+ year of experience, or
• a High School Diploma or HSE diploma with 3+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
• Related certifications and coursework may be considered for education or experience.

Additional qualifications:

• Excellent written and verbal communication skills, driven to solve problems with care and consideration of both short- and long-term needs of the teams involved.
• Strong interpersonal skills & abilities to work well with colleagues and contribute to a positive work environment.
• Proficient in professional phone etiquette and email correspondence.
• Proficiency in using office software such as word processing, spreadsheets, and more, preferably using the Microsoft Office suite of tools and programs.
• Ability to identify and escalate issues appropriately.
• Familiarity with working tickets, tasks, and requests from within Service Now is a plus.
• A minimum of two years of IT experience including server administration, DNS, Active Directory, and managing SSL certificates.
• Hands-on experience building, testing, and securing RESTful APIs
• Familiarity with API debugging and testing tools like Postman or Swagger.
• Moderate knowledge of information technology systems and their related infrastructure.
• Ability to solve problems effectively and efficiently with direction from higher-level information technology staff.
• Effective communication skills.
• Considerable knowledge of IT policies, standards, procedures, and techniques.
• Familiarity with state government operations or public sector environments is a plus.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 in election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.