Associate Technical Engineer (KS)

This role looks like…

The Support team is vital to our organization’s mission and growth. This role will provide assistance with a multitude of projects that will enhance the Support team’s success, such as:

• Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues.
• Provide desktop and application support to our customers in on-prem and hosted environments
• Research and analyze issues to ensure successful outcomes
• Identify technology solutions based on analysis of customer support needs.
• Work alongside different project teams to make sure that all customer installs and upgrade projects are being completed correctly and timely
• Produce, maintain, and update technical documentation
• Contribute to all customer support tools and support processes
• Create tickets for clients using Service Desk software for all incoming phone calls and emails; escalate to higher tier support, when necessary
• Participate in a team on-call rotation while providing 24/7/365 technical support
• Travel to customer sites is required on occasion, including correctional facilities and other secure or restricted environments
• Develop a comprehensive understanding of software applications and pharmacy/nursing use-cases

You could be a great fit if…

We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in this role, we want to hear from you. We look forward to reviewing your application if you have the following qualifications and experience:

• Bachelor's degree or equivalent in Computer Science, Information Systems or any other related field
• 1-2+ years of experience in a related IT role
• 1-2+ years of experience with SQL; experience in other programming languages is a plus, but not required
• IT experience which includes:
• • Windows Servers, Active Directory, DNS, Microsoft Office
• Strong analytical and problem-solving skills
• Strong verbal and written communication
• Ability to work well with other team members
• Excellent customer service skills and ability to build relationships
• Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required

Additional Details:

• This is an on-site, full-time, salaried position located at our Topeka, KS office location. Our normal hours of operation are Monday – Friday, 8:00 AM – 4:00 PM.
• Some travel will be required.
• This position description is not intended to be exhaustive, and other duties may be assigned as they arise.
• It is not expected that applicants have any familiarity with Fusion’s proprietary applications, Healthcare software, or Corrections/Public Health business processes. Qualified candidates will be able to demonstrate related experience and transferable skills that will work well with the Fusion team.
• Fusion is an equal employment opportunity employers
  
  

Compensation

• Salary Range: $50,000 – $65,000.
• At Fusion, our salary ranges are designed to be competitive within our size and industry. Compensation is just one component of a comprehensive total rewards package that also includes benefits, flexibility, and growth opportunities.
• Individual pay decisions are informed by several factors, including location, experience, qualifications, skillset, and internal equity across the organization. While we expect most offers to fall within the stated range, each compensation decision is made thoughtfully, with consideration for both the candidate’s unique profile and our commitment to pay parity.