Qualifications: • Bachelor's degree in Computer Science, Information Technology, or related work experience. • Proven experience in network support, particularly within OT environments. Proficiency with VLAN, LAN, WAN, firewalls, switches, routers, and wireless technologies. • Strong knowledge of networking protocols (e.g., TCP/IP, UDP, etc.) and cybersecurity best practices. • Familiarity with manufacturing systems such as SCADA, PLC, and industrial IoT is strongly preferred. • Experience with PC hardware and software troubleshooting and repair. • Relevant certifications (e.g., Cisco, CompTIA Network+, etc.) are preferred. • Excellent problem-solving skills and ability to work in a fast-paced environment. • Strong communication skills and ability to work effectively with cross-functional teams.
Responsibilities: • Monitor and maintain the OT network infrastructure, including switches, routers, firewalls, and other networking hardware. • Implementing hardware and software upgrades for OT environments. • Troubleshoot network connectivity issues, hardware failures, and configuration problems. • Provide support for the repair and replacement of manufacturing PC workstations. This includes diagnosing hardware issues, replacing components, and installing necessary software. • Collaborate with IT teams to ensure seamless integration between OT and IT systems. • Assist in the implementation of security measures to protect OT systems and data. • Maintain documentation for network configurations, procedures, and troubleshooting steps. • Provide technical support and training to users on OT systems and workstations. • Participate in project planning and execution for network upgrades and improvements.