Associate Technician - IT Infrastructure Support

• Bachelor's degree in Computer Science, Information Technology, or related work experience.• Proven experience in network support, particularly within OT environments. Proficiency with VLAN, LAN, WAN, firewalls, switches, routers, and wireless technologies.• Strong knowledge of networking protocols (e.g., TCP/IP, UDP, etc.) and cybersecurity best practices.• Familiarity with manufacturing systems such as SCADA, PLC, and industrial IoT is strongly preferred.• Experience with PC hardware and software troubleshooting and repair.• Relevant certifications (e.g., Cisco, CompTIA Network+, etc.) are preferred.• Excellent problem-solving skills and ability to work in a fast-paced environment.• Strong communication skills and ability to work effectively with cross-functional teams.

• Monitor and maintain the OT network infrastructure, including switches, routers, firewalls, and other networking hardware.• Implementing hardware and software upgrades for OT environments.• Troubleshoot network connectivity issues, hardware failures, and configuration problems.• Provide support for the repair and replacement of manufacturing PC workstations. This includes diagnosing hardware issues, replacing components, and installing necessary software.• Collaborate with IT teams to ensure seamless integration between OT and IT systems.• Assist in the implementation of security measures to protect OT systems and data.• Maintain documentation for network configurations, procedures, and troubleshooting steps.• Provide technical support and training to users on OT systems and workstations.• Participate in project planning and execution for network upgrades and improvements.