Associate, Technology Operations

When you join Sallie Mae, you become a champion for all students.

Were on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. Were changing. Because students need a better way.

Were looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. Its where youre empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. Youll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

Were obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What Youll Contribute

The Technology Operations Engineer I will be responsible for supporting our maintenance and optimization of our technology systems and infrastructure.

What Youll Do

• Assist in the implementation, configuration, and maintenance of cloud-based technology systems including systems integration.
• Assist in the monitoring and maintenance of the Snowflake platform.
• Contribute to the development and enforcement of technology operations procedures and guidelines to ensure consistent and secure operations.
• Assist in the creation and generation of routine reports and dashboards relating to Snowflake platform usage and cost.
• Utilize SQL and Python to support data integration, automation, and analysis.
• Enhance and safeguard Snowflake platform operations by administering role-based access controls, enforcing network security policies, and evaluating cost impacts to ensure efficient and secure data usage.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum education, skills and experience required.

• Basic understanding of RDBMS and their operational role.
• Basic understanding of data management principles, methodologies, and best practices.
• Strong attention to detail, with the ability to accurately handle and organize large volumes of data.
• Familiarity with data entry and data validation techniques.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Foundational understanding of AI/ML concepts and their practical applications in data workflows.
• Strong analytical skills, including the ability to perform structured budget analysis.

Preferred education, skills, and experience.

• Bachelors degree in Computer Science, Information Systems, or a related field. Relevant certifications are a plus.
• 1-2 years of experience in a data management role or a related field.
• Experience with cloud database management. Snowflake highly preferred.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Feeling your best helps you do your best:

Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

Not the right fit? Let us know youre interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.