Associate Technology Support Analyst

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Care Field Services analysts provide on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.

Primary Responsibilities:

• Serve as the on-site escalation point for clinicians requiring technical assistance, using diagnostic techniques and tools.
• Travel within a 50-mile radius to provide IT support and perform on-site troubleshooting
• Install and ensure operational status of workstations, printers, phones, fax machines, computers, and software applications
• Communicate effectively with customers and escalate unresolved issues to the next level of support
• Log and record issues and their resolutions, participating in an on-call rotation for after-hours support
• Provide technical expertise to end-users and assist in resolving hardware/software issues
• Diagnose, troubleshoot, and resolve problems involving operating systems, applications, and network configurations; replace parts as necessary
• Prioritize and manage workload independently while focusing on critical items, adapting to new technologies, and improving procedures as needed
• Coordinate new access needs and security changes with internal IT leadership, ensuring proper user ID and password communication
• Direct external contract resources for hardware installations/repairs as necessary, maintaining inventory and ensuring IT asset security
• Develop and maintain professional relationships with all internal and external customers
• Support the vision and values of Optum, complying with all policies and procedures
• Work with other departments to resolve issues for internal staff and external clients
• Follow-up and update customers with status and information
• Liaise with leadership and vendors for implementation of new process and workflow
• Manage escalations from the Help Desk to ensure timely resolution
• Perform hands-on fixes, including software and hardware installations
• Maintain a knowledge base for problem resolution
• Assess and recommend system reconfigurations based on trends
• Perform end-user training

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associate's degree OR High School Diploma/GED + minimum of 4 years of full-time work experience in Information Technology, or related field
• Possess any of the following certifications: A+, Microsoft MCP or MCSE, CompTIA Network+ or a Cisco CCNA
• 4+ years of experience with providing IT Desktop Support
• 4+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure
• 4+ years of experience installing and supporting networked devices such as printers and scanners
• Advanced proficiency with Microsoft Office, Windows OS, backup software, Cisco, SharePoint, HP hardware, and related technologies
• Access to reliable transportation and valid US driver's license

Preferred Qualifications:

• Be proficient in oral and written communication
• Have obtained skills in data analysis and solution development
• Effective time and resource management
• Strong deductive skills for system analysis and problem-solving
• Ability to manage multiple high-pressure projects
• In-depth knowledge of PC hardware and peripherals
• Extensive experience with Windows OS, VPNs, Active Directory, Exchange, Cisco, Citrix, Data Migration, Imaging, and Backup solutions
• Candidate must be able to demonstrate a firm understanding of how to troubleshoot hardware, software, and networking issues
• Candidate must have a firm understanding of basic networking principles
• Candidate must have very strong written and verbal communication skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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