For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.POSITION OVERVIEWPartner with the Assistant Regional Vice President (ARVP) in the coordination and execution of agency prospecting, onboarding, training, and meeting set up, and agency marketing designed to improve agency satisfaction, CSR loyalty and engagement. Provide the CSR/Agency with training on all Hanover systems including billing and Tap Sales. Work closely with the ARVP to improve new business results and increase conversion rates on consolidations. Respond to agent service questions and coordinate in resolving problems with Underwriting and First Contact. Travel with, and sometimes without, the ARVP within NY State to meet with CSR/Agents.RESPONSIBILITIESProvide Field Team Support:Troubleshoot service, billing, underwriting, and claims issues for agentsAssist in report management around initiatives, sales dashboards, incentives and contestsQuote business for small books where it doesn't fit the Market Consolidation processProvide reports to ARVP as requested (e.g., APLUS, agency profile, etc.)Monthly monitoring of agency progress against plan, provide feedback on outliersGather competitive intelligence and share with internal partners to build a better defensible positionHelp to create and deliver sales presentations in conjunction with ARVPProvide training to CSRs/Agents on Hanover systems, product suite, and capabilitiesFacilitate licensing requests for new appointments, agency changes, mergers & acquisitions, etc.Help to recruit, onboard, and train new agency appointments; provide initial and follow‑up training for product, underwriting and Tap Sales capabilitiesSupport and Monitoring of Initiatives:Create and distribute agency level communication for agents to include newsletters, web‑based messages, and other relevant forms of communicationHelp manage and support corporate initiatives in support of state goalsAnalyze reports and provide support for umbrella campaigns, retention initiatives, monoline home, and AQM improvementMaintain regular follow‑up and interaction with targeted agentsSupport Market Consolidation:Support market consolidation efforts for agentsCo‑manage with ARVP and/or TSM to schedule, facilitate, and participate in the internal and external kick‑off meetingsCoordinate with MC team to complete conversion guidelines and carrier coverage comparisons for designated bookroll carrierAssist in the management and execution of pipeline information and workflowMonitor adherence to monthly timelines to ensure agency is on track with quote and issuanceActive participation in issuance calls to ensure spreadsheets are complete and identify gaps in issuance to improve conversion ratesSchedule co‑visitation with ARVP to agents where conversion rates are not meeting expectationsOther duties as assignedQUALIFICATIONSBachelor's degree or equivalent experienceTypically 2 to 5 years of work experienceProficiency in P&C knowledge preferredDedication to meeting the expectations and requirements of internal and external customersCapability to make decisions in an informed, confident, and timely mannerAbility to maintain constructive working relationships despite differing perspectivesStrong organizational and time‑management skillsEffective negotiation, influence, and persuasion skillsRespectful consideration of others' perspectives and giving them credibilityStrong written and verbal communication skills; ability to present formally and informally to othersCritical thinking and problem‑solving ability in a timely mannerAdaptability to changing situations, requirements, or prioritiesProduct knowledge of Company and industry P&C productsTeamwork and collaboration orientationExcellent computer skills (MS Office, Excel, Word, etc.)Travel required for this NY State role (local to some overnight travel), estimated 50‑60% of timeCAREER DEVELOPMENTWe offer on‑the‑job experiences, personalized coaching, and robust learning and development programs to support career growth.BENEFITSMedical, dental, vision, life, and disability insurance401(k) with a company matchTuition reimbursementPTOCompany paid holidaysFlexible work arrangementsCultural Awareness Day in support of IDEOn‑site medical/wellness center (Worcester only)EEO STATEMENTThe Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.DISABILITY ACCOMMODATIONIndividuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact HR Services at HRServices@hanover.com .#J-18808-Ljbffr