Associate Trainer - Digital Brand Services

Associate Trainer - Digital Brand Services, Global Readiness Team

Wilmington, DE

Hybrid Work Model

Monday-Friday, 8am-5pm

Overview

The Digital Brand Services (DBS) Global Readiness Team is currently seeking an Associate Trainer for our Service area. We are looking for an individual with a passion for teaching others, and someone who can thrive in our fast-paced environment. This individual's primary responsibilities will include creation, delivery and maintenance of our Service Training programs.

Accountabilities & Responsibilities

• Maintain expert-level knowledge in Service processes
• Full accountability and maintenance of the Service training programs
• Facilitate Service training to both new and existing team members
• Track and report upon training results at both the course and individual levels
• Create, deliver and evaluate new curriculum, as well as maintain existing curriculum
• Work closely with Quality and Leadership groups to evaluate training efficacy and identify future training opportunities

Required Qualifications and/or Experience:

• Ability to facilitate live training sessions both virtually and in-person
• Capability to translate complex processes or information into actionable and understandable concepts at varying levels of the business
• Strong proficiency in Microsoft Office, including advanced Excel skills (e.g. pivot tables and VLOOKUP functionality)

Key Behaviors and/or Competencies:

• Impeccable attention to detail
• Strong communication skills with the capability to command a room - virtual or in person
• Capable of creating an environment conducive to learning where individuals can learn and fail safely
• Innovator, looking for opportunities to improve training program and processes

Preferred Experience

• Content creation across various media
• Documentation creation/management
• Experience coaching and/or delivering performance feedback

#LI-CS1

#hybrid

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.