Associate Vice President, Education and Member Experience, Health Plans

Overview: Provides strategic and operational leadership for Health Plan Education & Development and Member Experience. Establishes the vision and strategy for workforce education, competency development, regulatory and compliance education, onboarding, and member experience by integrating learning, service excellence, and continuous improvement into the way Health Plans operate. Leads initiatives that build employee capability, strengthen a member-centric culture, and improve member engagement, satisfaction, quality, and organizational performance. Through cross-functional collaboration, ensures education and workforce development strategies translate into consistent, high-quality experiences across every member touchpoint. Works under general direction. Responsibilities:

What We Provide

• Referral bonus opportunities     
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays   
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability    
• Employer-matched retirement saving funds   
• Personal and financial wellness programs    
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care     
• Generous tuition reimbursement for qualifying degrees   
• Opportunities for professional growth and career advancement    
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities 

 

What You Will Do: 

Qualifications:

Education:
Bachelor's Degree required

Master's Degree in Education, Public Health, Healthcare Administration, Nursing, Social Work, Organizational Development, Public Health or related field required

Work Experience:

• Minimum of ten years of progressive leadership experience in learning and development, clinical education, workforce education, or organizational learning within healthcare or managed care. Required
• Knowledge of healthcare delivery systems, patient care, and clinical processes. Required
• Demonstrated expertise in adult learning, instructional design, competency management, curriculum development, and program evaluation. Required
• Strong knowledge of Medicare, Medicaid, Managed Long-Term Care (MLTC), CMS, NYSDOH, NCQA, and applicable healthcare regulations. Required
• Demonstrated superior written and verbal communication skills. Required
• Demonstrated ability to influence cross-functional teams and improve organizational performance through education and member-centered strategies. Required
• Effective oral and written communication and organizational skills. Required
• Demonstrated experience leading or partnering on member experience, customer service excellence, member engagement, or service improvement initiatives. Required
• Proficiency with personal computers, including Microsoft Word and Excel. Preferred
• Excellent interpersonal skills with the ability to collaborate and interact effectively with senior leaders. Required

Pay Range: USD $193,600.00 - USD $258,200.00 /Yr.