Patient Engagement Advisors (PEA) is seeking an Associate Vice President of Market Operations to join our growing team in the Tampa Bay area in Florida. The Associate Vice President of Market Operations (AVP) plays a vital role in each guiding principle of our creed and obtaining the goals of the vision/mission of PEA. To accomplish these goals, the AVP must exhibit empathy, innovation, collaboration, teamwork, passion, dedication to personal development, and a strong commitment to “know the patient". The AVP is responsible for managing the strategic operations and long-term planning across multiple sites, to ensure operations aligns with broader business objectives evaluates overall performance, manages risks, and drives growth initiatives. The goal of the AVP is to ensure successful operations across a health system. This includes actively participating in client activities, while also directly and indirectly overseeing the entire client account, including hiring key personnel, like a Regional Manager or Supervisor, and focusing on leadership development and organizational structure. Additionally, ensuring client services are being achieved, educating team/client members, meeting Key Performance Indicators (KPIs), conducting performance analysis, planning/approving human capital, participating in new services deployment, identifying new service line opportunities, ensuring all services are equipped with technology / resources necessary to be successful, budgetary oversight and overall regional account success. Oversees the regional budget, authorizes major expenditures, allocates resources across the region, and handles high-level financial planning in collaboration with the PEA Budget Committee and the PEA Performance Team. EssentialResponsibilities This list of responsibilities is meant to be representative, not exhaustive. The individual in this position may perform additional or related duties as assigned. Operations Management - Provides support, guidance, leadership, and motivation to the PEA team members to promote maximum performance and adherence to scope of services.
- Understands, communicates, and achieves all Corporate Key Performance Indicators (KPIs).
- Creates and maintains site specific account plans with site leadership – targets/goals, obstacles, current events, and future strategic direction related to the PEA Next Level process.
- Responsibility for direct service quality results, issues, and challenges between PEA team members and the client.
- Maintains a cadence of daily, weekly, and monthly (ongoing) activity reporting for all required metrics for goal(s) achievement and provides ongoing feedback to PEA corporate and client leadership.
- Plans, organizes, and ensures the proper execution of all annual team member performance reviews in accordance with corporate timelines.
- Works in direct collaboration with PEA Performance Team to promote, create, and deliver on outcomes that exceed client and corporate expectations.
- Collaborate with PEA IT, Implementation, Education, and corporate teams to achieve all client goals and promote advanced technology and leading service delivery.
- Oversees regional budget -participant of Budget Committee.
- Monitors overall efficiency, quality standards, and compliance.
- Reports to higher executives (e.g., COO or CEO), accountable for regional performance metrics.
People / Culture Management - Builds and supports a team culture of professionalism through ongoing team communication, collaboration, recognition, and feedback.
- Provides performance-based feedback to Managers, Supervisors and Lead.
- Leads iterative leadership and team member meetings, reviews, and huddles.
- Represents PEA with site specific client leadership by developing ongoing communication and business reviews.
- Supports ongoing iterative team planning meetings, team celebrations, and recognitions.
Market Responsibilities - Responsibility for leadership, management, and executive collaboration for:
- Client relationships and ongoing program/project status communications.
- Implementation/deployment of new strategies and workflows to ensure consistent, high-quality program delivery.
- In market partnerships (i.e. – local pharmacies, community patient resources, nutrition providers, etc.)
Continuing Education & Compliance - Ensures compliance with PEA and hospital-specific policies, procedures, and training.
- Maintains compliance with all PEA and health system security and privacy (physical and electronic) policies in all work settings (onsite, remote, virtual). Policies include and are not limited to: phishing attacks / emails, social engineering, password protections / management practices etc.
- Maintains compliance with procedures for reporting security incidents.
Qualifications and Requirements Education and Experience - Minimum of bachelor’s degree in healthcare related field: Business, Health Administration, Health Information, Health Sciences, etc. required.
- Master’s degree in healthcare related field preferred.
- 5-7 plus years in healthcare related organization with at least 5 years of management or supervisory experience required.
- Healthcare, health system or acute care hospital experience required.
- Regional budget management and Strategic planning required.
Knowledge, Skills, and Abilities - Strategic planning, team development, delegation, and motivating staff to achieve regional goals; includes managerial skills for overseeing multiple sites or teams.
- Clear verbal and written communication, active listening, conflict resolution, and building relationships with stakeholders, clients, and executives.
- Data analysis to identify inefficiencies, root cause analysis, and innovative solutions for operational challenges.
- Proficiency in operations software, process optimization tools, and coordination of actions across teams; includes social perceptiveness for team dynamics.
- Ability to work a flexible and/or rotating schedule, including, but not limited to, nights, weekends, and holidays. Team members may be required to work during inclement weather (as directed by PEA and facility guidelines).
- Ability to consistently travel between sites.
- Excellent communication skills allowing for optimal client and team member understanding and engagement.
- Ability to manage multiple, complex sites and address diverse needs.
- Participates in a culture that embraces creativity, productivity, communication, professionalism, and learning.
- Ability to work in a fast-paced, rapidly changing environment.
Computer Skills - Computer skills required: Microsoft Word, Excel, PowerPoint, and Teams.
- Web-based tools (including, but not limited to, point of sale, pharmacy information systems, and clinical/EMR systems).
- Applications on an iPad.
Work Environment Characteristics described here are representative of those encountered while performing the essential functions of the job. Physical Requirements The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position operates in a healthcare setting, requiring: - Ability to travel from location to location via personal vehicle
- Ability to conduct overnight stays as needed
About PEA:
At Patient Engagement Advisors we’re changing the way health care is delivered – one patient engagement at a time. If the opportunity to participate in influencing the future of healthcare captures your imagination, we would like to hear from you!
Come join our growing team where we empower our team members to "know the patient" ultimately to improve the patient's experience and clinical outcome. PEA Honors and Awards:
Recognized three years in a row as one of the fastest growing companies in America by Inc. Magazine.
Awarded by The American Business Awards for technology innovation
Recognized in “Most Innovative Companies to Watch” by Silicon Review
Competitive salary and benefits (including Health, Dental, and Vision Insurance, Paid Time Off, 401k, Flex Spending Account, and more)
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