Associate Vice President of the Clinical Command Center, Jackson Health System, Full Time, Days

Associate Vice President of the Clinical Command Center, Jackson Health System, Full Time, Days

Jackson Health System

Shift details: Full-Time, Days

Why Jackson:

Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world''s top medical providers for all levels of care, no matter if it''s for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.

Here, the best people come together to deliver Jackson''s mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.

Job Summary

The Associate Vice President (AVP) of the Clinical Command Center provides operational and strategic leadership for centralized patient flow, bed placement, transfer center operations, virtual patient observation (VPO), virtual nursing, and float pool staffing. This leader designs, operationalizes, and continuously optimizes a centralized command center infrastructure that enhances access, throughput, quality, access, workforce efficiency, and patient safety across Jackson Health System.

This role reinforces patient-centered care while ensuring patients receive the right care in the right setting, at the right time. The AVP will manage multidisciplinary teams, implement process improvements, and drives data-informed decisions to optimize patient access, capacity management, and care coordination.

The AVP serves as a critical operator in advancing health system priorities related to access, length of stay, care progression, workforce optimization and high reliability. Serves as a key strategic partner to executive leadership in driving enterprise-wide operational excellence.

Duties and Responsibilities

Clinical Command Center Strategy & Leadership

Define and execute the strategic vision for the Clinical Command Center aligned with system transformation priorities. Partners closely with hospital leadership including Nursing, COOs, Case Management, Utilization Review, Emergency Department, Perioperative Services, Environmental Services, Imaging, Information Technology, etc. Leads interdisciplinary governance structures focused on throughput and capacity. Facilitate enterprise-wide alignment on standardization, priority alignment, policies and escalation protocols. Establish the Command Center as the central hub for real-time operational decision-making and system coordination. Lead integration of predictive analytics, AI-enabled tools, and capacity modeling to proactively manage demand and resources. Foster a culture of Jackson CARE values while leading with compassion, accountability, respect and expertise.

Patient Flow & Capacity Management

Oversee enterprise-wide patient flow, including admissions, transfers, discharges, and intra-system movement. Optimize bed utilization and turnover performance across acute care facilities. Implement and sustain best practices in capacity management (e.g., early discharge, pull-time for admissions, and ancillary services turnaround times). Partner with clinical and operational leaders to reduce avoidable days and improve length of stay performance. Embed high reliability organization and operational excellence principles into command center operations. Support business continuity and disaster response efforts in coordination with Emergency Management and Business Continuity and Resiliency leadership.

Bed Placement & Transfer Center Operations

Lead centralized bed placement operations to ensure timely and appropriate patient placement. Oversee Transfer Center operations, including inbound/outbound transfers, physician access, and regional referral management. Improve acceptance rates, reduce transfer delays, and enhance referring provider experience. Establish clear escalation pathways and decision frameworks for capacity constraints.

Virtual Care Operations

Provide clinical leadership oversight for: Virtual Patient Observation (safety sitters, fall prevention, & behavioral health monitoring) and Virtual Nursing (admission/discharge support, documentation, & patient education). Scale virtual care models to improve workforce efficiency and patient safety. Evaluate emerging technologies and vendor partnerships to enhance virtual capabilities.

Float Pool & Workforce Optimization

Oversee development and management of a centralized float pool. Align staffing resources dynamically with patient demand across the system. Reduce premium labor (agency/overtime) through optimized deployment models. Collaborate with nursing and HR leadership on workforce strategy, staffing models, and labor productivity.

Performance Management & Analytics

Establish and monitor key performance indicators (KPIs), including but not limited to: Length of stay (LOS), Bed turnaround time, ED boarding time, Transfer turnaround time, Occupancy rates, Ancillary services turnaround times, and Observation vs. inpatient optimization. Implement real-time dashboards and reporting capabilities. Serve as a steward of the truth for patient flow and capacity data across the enterprise. Drive continuous performance improvement using Lean Six Sigma or equivalent methodologies.

Required Qualifications:

Experience

• Minimum of 10 years of progressive nursing leadership experience in healthcare operations.
• Minimum of 7 years of experience in leading facility command centers, patient flow and capacity management in multi-hospital or large integrated health systems.

Education

• Master''s degree in Nursing, Healthcare Informatics, Business Administration, or related field required.

Skill

• Must have knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Strong analytical, organizational and communication skills are necessary.
• Must be able to demonstrate a thorough knowledge of organizational fundamentals of developing and coordinating budget activities and schedules for a large and complex healthcare institution.
• Must be able to demonstrate familiarity with all financial standards and regulations applicable to hospitals by various governmental, funding, and accrediting agencies.
• Skill in monitoring/assessing the performance to make improvements or take corrective action.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to plan, implement, and evaluate programs. Ability to establish goals and objectives.
• Ability to recognize, analyze, and solve a variety of problems. Must be knowledgeable in current healthcare trends and policies.

Credentials

• Valid Florida RN license is required.