Associate Vice President

University of Texas at Dallas

Richardson, TX

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JOB DETAILS

SALARY

$245,000–$255,000 Per Year

SKILLS

Academic Research, Analysis Skills, Applications Security, Architectural Services, Automation, Business Administration, Change Management, Communication Skills, Computer Services, Computer Systems, Continuous Improvement, Customer Relations, Customer Support/Service, Data Management, Data Quality, Debt Management, Decision Support, Desktop PC, Endpoint Security, Enterprise Architecture, Establish Priorities, Financial Management, Help Desk, Higher Education, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identity Data Management, Incident Response, Information Architecture, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information/Data Security (InfoSec), Interoperability, Leadership, Maintain Compliance, Management of Information Systems/Technology (MIS), Metrics, Operating Systems, Operational Improvement, Operational Support, Operations Management, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Privacy Controls, Problem Solving Skills, Process Improvement, Public Administration, Quality Management, Relationship Management, Reliability Engineering, Research Administration, Risk, Risk Management, Sales Management, Service Delivery, Software Design, Software Patches, Stewardship, Strategic Planning, Sustainability, System Architecture, Technical Delivery, Technical Leadership, Technical Support, Time Management, Training/Teaching, User Interface/Experience (UI/UX), Work From Home

LOCATION

Richardson, TX

POSTED

Today

Posting Details

Posting Details
Posting Number
S06974P

Position Title
Associate Vice President

Functional Title
Associate Vice President for IT Operations & Enterprise Architecture

Department
Information Technology-Office of the VP IT/CIO

Salary Range
$245,000 - $255,000 Depending on Qualifications

Pay Basis
Monthly

Position Status
Regular full-time

Location
Richardson

Position End Date (if temporary)

Posting Open Date
04/28/2026

Posting Close Date

Open Until Filled
Yes

Desired Start Date
06/29/2026

Job Summary
The Associate Vice President (AVP) for IT Operations & Data Management provides executive leadership for the delivery, reliability, and continuous improvement of the university's core IT services, data management andidentity governance and digital architecture. Reporting to the CIO, this role is responsible for enterprise IT support and helpdesk, customer support functions, desktop and endpoint services, business relationship management across the institution and developing and leading the IT architecture area.

The AVP serves as both a strategic leader and a hands-on technical executive, ensuring that IT services are aligned with academic, research, and administrative needs while maintaining operational excellence, fiscal responsibility, and a strong customer service culture within a public university environment.

Minimum Education and Experience

Bachelor's Degree.
Five or more years experience working in IT management role.
Five years Higher Education experience.
Three years working in a position of Director level or above.

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Preferred Education and Experience

Master's degree in IT, Business Administration, Public Administration, or related field
Experience in a public university or large public-sector organization
Hands-on experience with ITSM platforms, endpoint management tools, and service automation
ITIL certification or equivalent service management credentials
Demonstrated experience leading IT Operations and customer support organizations
Experience working in complex, highly distributed environments
10+ years of progressive IT experience
Higher Education IT Leadership
3 years of supervisory experience

Other Qualifications
To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities
IT Data Management and Identity Governance A successful data management and identity governance program is a strategic enabler rather than back-office function, ensuring that high quality, well governed data is available to support decision making while access to that data is tightly aligned with roles, risk, and accountability. This role will establish clear ownership and stewardship of data, invest in consistent standards for data quality, classification, and lifecycle management, and integrate identity governance so that the right people have the right access at the right time-and no more. By aligning policies, technology, and culture, the AVP uses data responsibly and securely, reduces operational and compliance risk, and creates a trusted foundation that allows analytics, digital transformation, and emerging capabilities to scale with confidence. The AVP will create transparency, build trust with stakeholders, and continuously elevate the quality and value of IT services delivered to the enterprise.
Specific duties include:

Set vision and priorities for data as an institutional asset
Establish and enforce governance structures, roles, and accountability
Oversee data quality strategy and continuous improvement
Direct data classification, security, and privacy practices
Integrate identity governance with broader data governance efforts

Help Desk & IT Support Services The AVP leads Help Desk and IT Support Services by setting clear expectations for timely, high quality, and customer focused support while building a culture of accountability and service excellence. They oversee a tiered support model, strengthen first contact resolution and escalation paths, and ensure staff and student employees are well trained, supported, and empowered to resolve issues effectively. By monitoring service metrics, proactively managing incidents and peak demand periods, and continuously improving processes, they deliver consistent, reliable support that builds trust and provides a positive experience for faculty, staff, and students.
Specific duties include:

Oversee centralized IT support services, including the Help Desk and tiered support model
Ensure timely, effective, and customer-focused resolution of IT issues for faculty, staff, and students
Drive improvements in first-contact resolution, escalation paths, and support communications
Support extended service hours, peak academic periods, and incident response readiness
Promote a culture of service excellence and accountability within support teams

Desktop, Endpoint & Client Services This role leads Desktop, Endpoint, and Client Services by ensuring secure, reliable, and standardized computing environments that meet the diverse needs of the organization while enabling a positive end user experience. They provide clear oversight of the full device lifecycle-including deployment, patching, software management, and retirement-while partnering closely with information security to maintain compliance and reduce risk. By driving modernization through automation, remote management, and consistent service models, and by coordinating effectively across infrastructure and support teams, they deliver resilient, efficient client services that support productivity and institutional goals.
Specific duties include:

Provide leadership for desktop, endpoint, and client computing services across the university
Oversee lifecycle management of devices, operating systems, software deployment, and patching
Ensure secure, reliable, and standardized computing environments while supporting diverse academic and administrative needs
Collaborate with Information Security to ensure endpoint compliance and risk mitigation
Guide modernization efforts, including remote support, device management, and automation

Digital Architecture The AVP role is responsible for defining and governing the enterprise technology architecture to ensure systems, platforms, and integrations are aligned with institutional strategy, business capabilities, and long term sustainability. This role establishes architectural standards, principles, and roadmaps; guides solution design across applications, data, infrastructure, and security; and ensures technology decisions balance innovation, interoperability, scalability, cost, and risk. The leader works closely with executive leadership, governance bodies, and delivery teams to translate strategic priorities into coherent architectural direction while reducing complexity, managing technical debt, and enabling secure, reliable, and adaptable enterprise solutions.
Specific duties include:

Define and govern enterprise architecture standards and principles
Develop and maintain the enterprise architecture roadmap
Provide architectural oversight for enterprise initiatives and solutions
Partner with governance, operations, and delivery teams

Business Relationship Management (BRM) The successful incumbent leads Business Relationship Management by serving as a trusted liaison between IT and business partners, ensuring technology services and priorities are closely aligned with institutional goals. They foster strong, ongoing relationships through regular engagement, service reviews, and feedback loops, translating business needs into clear service improvements and operational priorities. By providing transparency, setting shared expectations, and advocating for both stakeholder needs and IT capabilities, they enable informed decision making, strengthen partnerships, and ensure IT delivers measurable value to the organization.
Specific duties include:

Lead and mature the Business Relationship Management function within Central IT
Serve as a key liaison between IT and academic, administrative, and research units
Ensure IT services and priorities align with institutional goals and stakeholder needs
Facilitate regular engagement, service reviews, and feedback loops with campus partners
Translate business needs into actionable service improvements and operational priorities

Operational Leadership & Technical Engagement This position will champion Operational Leadership and Technical Engagement by providing hands on executive oversight of critical IT operations while remaining actively engaged in technical and service delivery decisions. They ensure strong coordination across infrastructure, applications, security, and service teams, maintaining operational readiness, resilience, and continuity during both steady state operations and major incidents. By balancing strategic direction with practical technical involvement, they promote consistent service delivery, drive continuous improvement, and ensure IT operations effectively support institutional priorities and long term goals.
Specific duties include:

Provide hands-on executive oversight for critical IT operations and major incidents
Participate in technical and operational decision-making related to service delivery and support models
Ensure strong coordination across infrastructure, applications, security, and service teams
Maintain operational readiness, resilience, and service continuity

Physical Demands and Working Conditions

Physical Activities

Working Conditions

Additional Information
Knowledge, Skills and Abilities:

Executive leadership with operational credibility
Customer-centered service delivery
Strong communication and relationship-building skills
Ability to balance governance with agility
Technical depth combined with strategic perspective
Demonstrated ability to facilitate varied stakeholder groups, build consensus, and manage change
Advanced analytic and presentation skills-translate data and metrics into actionable plans for institutional leadership
Exceptional written/oral communication and influential relationship-building abilities
Mission-driven, institutionally committed; takes visible pride and satisfaction in advancing the University's objectives

Remote Work Eligibility Statement
Remote Work Not Available

Special Instructions Summary

Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

About the Company

University of Texas at Dallas

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