Associate, Visitor Services

The Museum of the City of New York fosters understanding of the distinctive nature of urban life in the world’s most influential metropolis. It engages visitors by celebrating, documenting, and interpreting the city’s past, present, and future. Founded in 1923, the Museum of the City of New York (MCNY) showcases the city’s unique stories and cultural treasures. The country’s first and largest city museum, MCNY presents immersive exhibitions and programs at the intersection of history, popular culture, and art to 200,000 people annually, including 30,000 students and educators, fostering shared identity, civic pride and engagement, and social cohesion for New Yorkers. MCNY has been recognized as one of the leading museums in New York City by publications such as Condé Nast Traveler and the New York Times, with Time Out New York awarding MCNY “Best Museum” in New York in 2021.

The Associate, Visitor Services is key member of the Visitor Services and Retail Experience team, responsible for delivering a welcoming and engaging experience to visitors from New York City, across the country, and around the world. As the first point of contact for Museum guests, this role serves as an ambassador for the Museum, representing it in the best possible light through friendly, knowledgeable, and helpful service. This is a part-time position reporting directly to the Manager, Retail and Visitor Experience.

Roles and Responsibilities:

• Assist all visitors and members of the Museum with their ticketing and other needs, including general admission, screenings, and other events.
• Manage admissions desk at main and other entrances.
• Screening of visitor information, identification, or other requirements as needed.
• Alerting visitors to Museum closings and schedule changes.
• Admissions services for indoor, outdoor, and occasional offsite events.
• Respond to visitor inquires via phone and email.
• Assist visitors with coat/bag check.
• Keep accurate maintenance of cash drawers during their shift.
• Assist with daily opening/closing procedures.
• Assist visitors with their purchases and ring up sales.
• Assist with maintaining merchandise displays and appearance; ensure all products are fully stocked, tagged, and replenished.
• Assist with maintaining clean and well-organized storage areas.
• Pulling, packing, and shipping merchandise for online, phone, and custom orders.
• Perform other duties as needed

A successful candidate will have:

• High school diploma or equivalency preferred; proficiency with Microsoft Office a plus
• Availability to work weekends, evenings, and holidays required.
• Strong customer service skills, professionalism, patience, and ability to engage respectfully with a diverse, global audience, including individuals with language barriers and access needs
• Excellent written and verbal communication skills with strong attention to detail
• Ability to work collaboratively in a supportive environment while also adapting to independent and project-based work
• Commitment to diversity, equity, and inclusion, with an interest in advancing equity within nonprofit organizations

Physical Requirements & Work Environment

Must be able to remain in a stationary position 95% of the time and able to traverse through office and museum gallery environment. Requires the ability to operate standard office equipment including computers and keyboards for extended periods of time. Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. On occasion, the employee may be required to work outside events with weather conditions including heat and cold. 

The Museum of the City of New York is committed to fostering a collaborative and respectful work environment with a staff as diverse as New York City and the audiences who are curious about learning more about its history and engaging in contemporary urban issues. Our staff members are dedicated to working towards a common goal: creating the most dynamic and inspiring city museum in the world.

The Museum of the City of New York is an equal opportunity employer. As such, the museum provides equal employment opportunity for all employees and applicants without unlawful discrimination with respect to age, citizenship status, color, creed, disability, ethnicity, gender identification or expression, marital status, military status or veteran, national origin, political association, political/personal convictions, predisposing genetic characteristics, race (including traits historically associated with race, such as hair texture and style), religion (including attire, clothing or facial hair worn in accordance with religious requirements), sex (including pregnancy, childbirth or related medical conditions and transgender status), sexual orientation, socio-economic status, geographic location, philosophies, or any other classification protected by federal, state or local laws, in all employment decisions, including but not limited to recruitment, hiring, training, compensation, promotion, demotion, transfer, lay-off, and termination, and all other terms and conditions of employment. The Museum complies with applicable state and local law governing nondiscrimination in employment which prohibits discrimination and harassment against any employees, applicants for employment or interns, as well as contractors, subcontractors, vendors, consultants, other individuals providing services in the workplace or their employees in every location in which the Museum has facilities.