Association Banking Assistant

GENERAL DESCRIPTION OF POSITION

The Association Banking ("AB") Assistant is responsible for assisting AB Portfolio Managers, and AB Relationship Managers. This position will review retail account opening information, and loan files to verify that data is complete and meets established standards, process daily overdraft and exception items, and process documentation of loans and extensions. This role processes additional AB paperwork, runs reports, distributes reports and other documents, and may communicate with AB clients via email, phone, or in person.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Perform daily deposit account and servicing functions, including account openings, exception processing, fraud monitoring, transaction processing through FTM, fee reversals, account transfers, and resolution of account-related inquiries and research requests.

2. Review retail account and loan document packages for completeness, accuracy, and compliance with established requirements; identify, track, and resolve document exceptions through the CenNet ticketing system.

3. Prepare reports related to loan document exception, or account opening exceptions. Communicate with clients related to items needed to clear noted exceptions.

4. Order internal or external loan documents through the appropriate process. Review and determine completeness and accuracy of the loan documents when received.

5. Assist with review and preparation of DocuSign packages. Monitor outstanding requests, and re-send DocuSign packages when needed.

6. Receive and respond to internal and external inquiries related to retail accounts existing loans. Refer more complex inquiries to the appropriate party for resolution.

7. Communicate with AB clients via email, phone, or in-person.

8. Support basic loan processing functions, including ordering Customer Identification Program (CIP) documentation and related loan servicing tasks.

9. Manage internal and external research requests, including statement retrieval, account inquiries, and error resolution.

10. Upload, index, and maintain loan documentation in nCino and DocMan, while communicating with clients to obtain missing account or loan documentation and ensure timely document completion.

11. Completes required BSA/AML training and other compliance training as assigned.

12. The ability to work in a constant state of alertness and in a safe manner.

13. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college plus 4 years related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

CAM License preferred.

SOFTWARE SKILLS REQUIRED

Intermediate: Accounting, Alphanumeric Data Entry, Spreadsheet, Word Processing/Typing

Basic: 10-Key, Database, Presentation/PowerPoint

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to talk or hear, reach with hands and arms and sit; Frequently required to stand, walk; Occasionally required use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision; and ability to adjust focus.

ADDITIONAL INFORMATION

Preferred experience:

• Previous retail account or loan documentation experience
• Good understanding of financial institution products and services
• The ability to organize and manage multiple priorities
• Excellent proof-reading skills and attention to detail
• Able to communicate effectively written or verbally
• Moderate computer proficiency, with the ability to learn more complex programs and spreadsheets