Asst Dir-Customer Success Mgmt - 12928

Moody's Analytics Inc.

Chicago, IL

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JOB DETAILS

SKILLS

Affirmative Action, Analysis Skills, Artificial Intelligence (AI), Business Skills, Communication Skills, Cross-Selling, Customer Acquisition, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Ecosystems, Government Contracts, Identify Issues, Insurance, Matrix Management, Onboarding, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Risk, Sales, Sales Management, Software as a Service (SaaS), Strategic Planning, Team Player, Up-Selling, Willing to Travel, Writing Skills

LOCATION

Chicago, IL

POSTED

30+ days ago

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/13379408
Skills and Competencies
- 5+ years of experience in customer success, account management,
sales, or an equivalent role, preferably within a SaaS or
data-driven product environment
- Strong business acumen with the ability to build and maintain
trusted client relationships
- Demonstrated success driving product adoption, usage growth, and
client engagement
- Excellent verbal and written communication skills, including the
ability to present to executive-level audiences and diverse business
and technical stakeholders
- Ability to troubleshoot and resolve service-related issues,
including both business and technical challenges
- Proven ability to work collaboratively within a team and across a
matrixed organization to achieve shared goals
- Strong organizational, analytical, and problem-solving skills
- Willingness and ability to travel locally or overnight as needed

Education
- Bachelor's degree or equivalent practical experience

Responsibilities
This role is responsible for managing strategic customer relationships,
driving product adoption, and ensuring clients achieve measurable value
from Moody's Insurance solutions.
- Conduct customer onboarding and develop a deep understanding of
Moody's products, customers, and industry positioning
- Build strong relationships with assigned insurance customers and key
internal stakeholders
- Develop and execute strategic customer success plans to maximize
product adoption, efficient usage, and customer outcomes
- Proactively assess account health and act as the subject matter
expert on client needs, product usage, and business impact
- Drive customer retention, usage growth, and increased engagement
across the Moody's Insurance product ecosystem
- Identify opportunities to expand customer value through upsell and
cross-sell initiatives
- Deliver a superior end-to-end customer experience by anticipating
challenges and addressing issues effectively

About the Team
The CAPE Property Intelligence Customer Success Management team partners
closely with insurance and risk-focused organizations to help them
realize the full value of Moody's Insurance solutions. The team is
focused on building long-term client relationships, guiding customers
through product adoption, and enabling informed decision-making through
advanced analytics and responsible AI-driven tools.
Moodys Corporation is a Government contractor subject to the Vietnam Era
Veterans Readjustment Assistance Act of 1974, as amended by the Jobs for
Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government
contractors to take affirmative action to employ and advance in
employment: (1) disabled veterans; (2) recently separated veterans; (3)
active duty wartime or campaign badge veterans; and (4) Armed Forces
service medal veterans.
VEVRAA Federal Contractor
We Request Priority Protected Veteran and Disabled Referrals for all of
our locations
Please contact Donna Hutchinson, Assistant Vice President, Talent
Attraction for any questions regarding this listing.

About the Company

Moody's Analytics Inc.

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