Asst Executive Housekeeper

Amazing opportunity to join the 74, 1200 sq feet guest rooms, The Suites at Hershey, a Hilton Vacation Club, located at the sweetest place on earth, in Hershey PA. We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations.

Pay: $45,000-$47,000 annually

Here's why you will love It here:

• Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Assistant Executive Housekeeper assists in the direction and management of all efforts of the housekeeping department to ensure compliance with standards of operation, quality and productivity and excellence in providing service to guests and owners of the property. Commitment and dedication to our Spirit of Service culture is an expected behavior to be always displayed towards our guests and team members.

In the absence of the Executive Housekeeper, the assistant acts as lead for the department and manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.

• Routinely inspects units and common areas to ensure they are in compliance with departmental standards.
• Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
• Assists in ensuring that an accurate inventory of linens and supplies is maintained. Helps oversee the Lost and Found and uniform exchange and ensures that proper procedures are followed.
• Monitors all laundry operations and assists with the carpet and floor maintenance program.
• Ensure all assets of the department, equipment, supplies and storage are properly locked and secured.
• Assists with hiring, supervising, disciplining and training of all staff under the direction of the Housekeeping Department and assists with administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
• May investigate accidents and initiate accident reports recommending appropriate corrective action.
• Ensure all departmental staff is working safely and in accordance with OSHA regulations.
• Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules.
• May be required to conduct departmental meetings.
• May be required to do other duties and special projects as assigned by the executive housekeeper.
• Demonstrates leadership qualities such as integrity, professionalism, and confidentiality.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• High school graduate or equivalent.

• Minimum 3 years' housekeeping experience required.

• Knowledge of and ability to adhere to all departmental policies, procedures, safety standards including OSHA and blood borne pathogen and grooming standards.

• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.

• Knowledge of proper use of all cleaners and cleaning equipment.

• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.

• A courteous and professional demeanor must prevail when handling upset guests and difficult situations.

• Bilingual-Spanish/English language communication skills in order to communicate both verbally and in writing with guests, owners and team members, and fully comprehend job assignments.