Asst Mgr, Patient Access

Position Summary:

 

About Orlando Health Melbourne Hospital

Orlando Health Melbourne Hospital is a comprehensive medical and surgical acute care facility serving the Brevard County Space Coast as a trusted healthcare provider since 2002. Conveniently located in Melbourne, the 119-bed hospital has all private rooms and is uniquely designed for your comfort and a positive patient experience. Our dedicated team of physicians, nurses, clinicians and medical professionals is committed to delivering the highest level of quality and compassionate care.

We provide a complete scope of care, with advanced technology and expertise in a number of specialties, including cardiovascular care, digestive health, emergency care, orthopedics and surgical services. Recognized for high standards, we have earned full hospital and laboratory accreditation from The Joint Commission, and we are the first hospital in Brevard County to receive spine surgery certification for our specialized spine program. The Joint Commission’s Gold Seal of Approval® distinguishes healthcare organizations and programs that exemplify their commitment to using best practices to improve safety and quality for their patients, staff and community. As part of our commitment to quality care, we also are a participant in the American College of Cardiology CathPCI Registry® for improved diagnostic cardiac catheterizations and percutaneous coronary interventions for heart patients.

 

                                                Click Here to Learn More About: Melbourne Hospital

 

 

 

WHY ORLANDO HEALTH?

Competitive Pay

Evening, nights, and weekend shift differentials offered for qualifying positions.

 

All Inclusive Benefits (Starting on Day One)

Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

 

Employee-centric

Orlando Health has been selected as one of the “Top Places to Work in Healthcare” by Becker’s Healthcare.

 

Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

 

A Brief Overview

Supervise a team of scheduling coordinators or patient access representatives within the hospital facilities, providing customer service to patients and meet the standard goals of patient access department activities.

Responsibilities:

What you will do

• Lead a team of approximately 14 + team members and head the function of ER.
• Train, coach and evaluate team members in displaying exceptional customer service while meeting performance expectations.
• Must be retention focused and proactive in the development of people, performance and processes.
• Perform quality assurance reviews to ensure quality standards are met.
• Handles complaints and patient concerns.
• Commitment to include and demonstration of Orlando Health mission.
• Conduct team meetings, huddles and call calibrations.
• Ensures team members acquire the appropriate support and training to apply the best skills and knowledge on the job both with initial new employee training and with ad hoc training team members as needed.
• Plan, organize and coordinate work efficiently; meet assigned deadlines.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Make decisions that drive improvments of department processes and align with corporate strategy.
• Ability to manage multiple priorities and meet deadlines.
• Ability to motivate team members to meet practice and quality standards.

Qualifications:

Qualifications

• Associate’s degree or Two (2) years of directly relevant experience in the field of Healthcare Patient Financial Services may substitute for the Associate’s degree (in addition to the requirements listed in the Experience section). Must meet the Corporate Organization and Development and Patient Financial Services annual educational requirements.
• Three (3) years of experience within a high-volume, constant interaction, customer contact or call center environment.
• Strong written,verbal communication, and problem resolution/process improvement skills.
• None.

Shift

Must be Flexible  Typical Schedule is M-F 1-9 PM