Asst-Office Operations - Full Time - Novi

GENERAL SUMMARY

Provides customer service, administrative, and clerical support to patients and customers in a medical office setting. Responsible for patient registration, appointment scheduling, insurance verification, medical record requests, payment collection, and general office support to ensure efficient daily operations and a positive patient experience.

KEY RESPONSIBILITIES

• Greets patients and visitors and provides excellent customer service.
• Checks patients in and out and obtains required documentation.
• Verifies and updates patient demographic and insurance information.
• Obtains and verifies insurance authorizations and precertifications.
• Schedules and confirms patient appointments.
• Processes medical record release requests.
• Enters, reviews, and submits daily charges for patient procedures and services.
• Collects copayments and other patient payments.
• Reconciles daily reports and deposits for accuracy.
• Provides general administrative and clerical support to the assigned area.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or equivalent OR one (1) year of applicable cumulative job-specific experience required.
• Required professional licensure or certification may be considered in lieu of education or experience, when applicable.
• Previous healthcare or customer service experience preferred.

SCHEDULE & LOCATION

• Monday-Friday; no weekends or holidays.
• Rotating start times based on patient volumes: 7:30 a.m., 7:45 a.m., 8:00 a.m., 8:15 a.m., or 8:30 a.m.
• Primary locations: Farmington Hills and Novi.
• Occasional travel to Dearborn may be required.
• Schedule and work location may vary based on patient volumes and operational needs.

Additional Information

• Organization: Henry Ford Providence Hospitals
• Department: Consultants in Cardio
• Shift: Day Job
• Union Code: Not Applicable