Asterisk, FreePBX , VOIP 10

ATN Health

Denver, CO

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JOB DETAILS

SKILLS

Android, Apple Macs, Automation, Avaya Software, Boring, CCNA - Cisco Certified Network Associate, Call Centers, Change Requests/Orders, Cisco Network Systems, Coaching, Communication Skills, Computer Networks, Computer Security, Customer Support/Service, DNS (Domain Name System), Detail Oriented, Enterprise Architecture, Establish Priorities, Firewalls, HTML (HyperText Markup Language), Healthcare, Help Desk, Identify Issues, Information Technology & Information Systems, Internet Service Providers, Internet/IP Telephony, Linux Administration, Linux Operating System, Load Balancing, MCP - Microsoft Certified Professional, Maintain Compliance, Microsoft Product Family, Multimedia Protocols, Multitasking, MySQL, Network Design, Network Operations Center, Network Protocols, Nortel Network Systems, On Call, Organizational Skills, PHP Scripting Language (PHP Hypertext Preprocessor), People Management, Perl Programming Language, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Project/Program Management, Realtime Transport Protocol, Requirements Management, SIP (Session Initiation Protocol), Service Level Agreement (SLA), Slack, Smartphones, Software as a Service (SaaS), Speech Technology, Systems Administration/Management, Systems Engineering, TCP (Transmission Control Protocol), TDM (Time Division Multiplexing), Team Player, Telecommunications, Telephone Skills, Telephony, Time Management, UDP (User Datagram Protocol), Unified Communications, VoIP (Voice over IP), Web Hosting, Writing Skills, iOS

LOCATION

Denver, CO

POSTED

Today

Description:

Asterisk and FreePBX Full Job Description
(Contract Position)
ATTENTION: Are you outgoing? Self-Starter? Can manage projects on your own? But maybe not meet the requirements on this posting... We still wantto hear from you! Contact us Today!
Job Description/Responsibilities: ATN Health is currently seeking a Linux Systems Engineer to join our growing VOIP department. With our unmanaged and managed Hosted Phone Systems, the right candidate would primarily be providing support for our FreePBX along with helping support our Asterisk and other related VOIP platforms.
This Linux Systems Engineer will be responsible for the following:

Answer help desk phone calls & emails from end users and system administrators with regards to the operation of FreePBX, and other related software
Perform initial diagnostic evaluation, address technical issues, and provide end user education and instruction
Troubleshoot phone features and application issues
Resolve issues within the scope and control of the service offering
Provide guidance to end users in procedures and policy for the administration and security of both the endpoint and the server
Refer issues that are not remotely solvable by the help desk technician to the appropriate team resource for resolution
Track status, inform, and escalate tickets as necessary to ensure compliance to all service level agreements (SLAs) and expectations of Client
Provide prompt and accurate services with regards to status of Incident or Change requests to our customers
Participate in a 24×7 on-call rotation with peers
Work on technical projects, working with staff and vendors to gather requirements, scope technical efforts, determine solutions, setup project tasks/plans, and implement those solutions
Lead VOIP projects from initial conversations to final completion
Prepare design specification plans as per customer requirement and provide appropriate enterprise solutions for architecture

Job Requirements:

3+ years as a Linux Systems or VOIP Administrator
MUST have experience with Asterisk, FreePBX, and/or other VOIP platforms
Should Have experience with Apache, CentOS, DNS, hosted services, MySQL
Background in IT or in a Data Center environment
System Monitoring and Automation
Good knowledge of network design - Working with Firewalls, DNS, Load Balancers
Strong sense for security - both internally and on the hosting systems
Experience maintaining massive amounts of storage including backup systems
Advanced Linux System Administration, Configuration, and System Security
Advanced systems troubleshooting skills
Prefer some programming experience (particularly Perl, PHP, HTML, MySQL)
Prior experience in software as service architectures (SaaS)
Experience working with an On Demand company
Excellent written and verbal communication skills
Strong attention to detail and problem-solving skills
Able to work independently and well on a team
Creative thinking and ability to 'think outside the box' are ESSENTIAL
Well organized, attentive to details, and able to meet demanding deadlines
Understanding of principles of voice and data communications
General telephony understanding
Understanding of VOIP platforms
Configuring various VOIP Phones and iOS/Android Smart Phones
Knowledgeable in IP Telephony, unified communications, data networking, telecommunications, video technologies and Call Center
Experience working with any/all VoIP and TDM based systems including but not limited to: Cisco Communications Manager, Avaya, Nortel, NEC, Shortel, Siemens
Experience working with TCP/UDP, SIP, RTP/RTCP or other multimedia network protocols

ATTENTION: We want to hear from you even if you think this position is outside your ability. Our main goal is to hire a specialist that loves a challenge and is a hard worker. ATN Health has alot to offer and your daily tasks will keep you engaged and working on various projects so life never gets boring. Apply today and lets have a conversation.
Attitude & Work Ethic:

Possess a positive, proactive attitude
Excellent problem solver
Strong technical orientation
Able to think clearly in stressful situations
Ability to logically troubleshoot
Ability to multi-task
Ability to thrive in a fast-paced environment
Be able to provide clear explanation of technical related issues to non-technical users, and coach users through basic technical troubleshooting and resolution steps
Have a strong organization and prioritization skills, including pro-active tracking of open issues
Strong communications skills both written and oral, including remote staff and clients support and through use of the telephone and ticket system
The ability to manage your time and prioritize issues without being micromanaged
The ability to pick up on new tech as it develops, and be eager to do so
The know how to "google" an issue and solve it by trying first before asking for help
The wherewithal to know if something is out of your scope of knowledge, and be willing to reach out for help

Job Desirables (Preferred):

4 year degree from accredited college/university or equivalent real world experience
A+, CCNA, MCP, Linux Certifications, etc.
Web Hosting and ISP experience
Mac Experience
Experience and/or certifications for FreePBX, 3CX, Sangoma, Zultys products
ESI and/or Toshiba experience a plus
Ubiquiti/Cisco/Fortigate firewalls, switches, access points, and controllers
Collaboration tools such as Slack or Microsoft Teams

If you are a team player that thinks outside of the box; if you are motivated, a self-starter, and can perform daily functions without supervision, ATN Health is looking for you! Join a team that is shaping the way that health care services are provided.

About the Company

ATN Health

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