What You'll Do
* The phone attendant will serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent guest service.
* Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
* Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
* Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations.
* Perform other duties as assigned.
What You'll Bring
* The phone attendant will have an outgoing and social personality.
* Excellent communication and listening skills.
* A passion for service with a positive, can-do attitude.
* A team-player mindset.
* Ability to adapt to any situation.
* Ability to lift, carry or otherwise move up to 10 lbs.
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