White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in.
Hotel Trinity, launching in late 2026 as the only Marriott Autograph Collection hotel in downtown Austin, is Austin’s finest private hideaway. Featuring a guest-only rooftop pool, world-class hospitality amenities with residential appointments, and the city’s most sought-after high-end seafood restaurant and oyster bar, Hotel Trinity offers a luxury boutique experience unlike any other—a place to work, play, and stay out of the fray.
At Your Service - Phone Attendant
Responsibilities:
What You’ll Do
Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent service.
Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
Develop a thorough knowledge of hotel services, the local area, and nearby travel services to provide accurate answers and thoughtful recommendations.
Perform other duties as assigned.
What You’ll Bring
An outgoing and social personality.
Excellent communication and listening skills.
A passion for service with a positive, can-do attitude.
A collaborative, team-player mindset.
Ability to adapt to any situation.
Ability to lift, carry, or otherwise move up to 10 lbs.
Other information:
What You Can Look Forward To
Medical, Dental, and Vision insurance (starting Day 1)
Life Insurance and Disability Insurance
Paid Parental Leave
DailyPay option
Employee Assistance Program (EAP)
401(k) with company match
Vacation/Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
Leadership development and tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences
Multiple hotels in each market = more opportunities for growth
#TX100
Numbers & Facts
Location
Austin, TX
Skills
Communication Skillsunmatched
Dental Insuranceunmatched
Diversityunmatched
Employee Assistance Planunmatched
Leadershipunmatched
Problem Solving Skillsunmatched
Restaurantunmatched
Seafood Departmentunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Tuition Reimbursementunmatched
Vision Planunmatched
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