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ATG Consultant with support

DATAMAXIS

Northbrook, IL

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JOB DETAILS
SKILLS
Amazon Web Services (AWS), Analysis Skills, Apache, Application Servers, Cloud Applications, Cloud Computing, Communication Skills, Consulting, Debugging Skills, Debugging Tools, GCP (Good Clinical Practices), High Availability, High Reliability, Hybrid Cloud, Identify Issues, Internet Application, JBoss Application Server, JDBC (Java Database Connectivity), Java, Java Platform Enterprise Edition (Java EE/J2EE), Memory Leaks, Microservices, Microsoft Windows Azure, Network Traffic Analysis, On Call, Operational Support, Oracle Database, Performance Analysis, Performance Management, Performance Tuning/Optimization, Problem Solving Skills, Production Support, Production Systems, Quality Assurance, Root Cause Analysis, SQL Databases, Software Administration, Software Engineering, Splunk, Team Player, Technical Support, Tomcat, User Interface/Experience (UI/UX), VMWare vSphere, Web Browsers, Wireshark (Ethereal), eCommerce
LOCATION
Northbrook, IL
POSTED
30+ days ago

Job Summary:

We are looking for an experienced ATG Application Support Engineer with strong expertise in Java/J2EE-based web applications, hybrid environments, and cloud-based application support. The ideal candidate will have a solid background in production support, performance troubleshooting, and monitoring, along with hands-on experience in ATG Commerce platforms and modern microservices architectures.

Key Responsibilities:

  • Provide end-to-end production support for ATG-based e-commerce applications across Dev, QA, and Production environments
  • Perform advanced troubleshooting, incident resolution, and root cause analysis (RCA)
  • Analyze thread dumps, heap dumps, and performance issues (memory leaks, JDBC connections, session issues)
  • Support application migration and operations in cloud environments (AWS/Azure/GCP)
  • Monitor system performance and ensure high availability and reliability
  • Work with Microservices (MSE) / Micro Frontend (MFE) architectures
  • Collaborate with development teams for bug fixes, enhancements, and system improvements
  • Utilize monitoring and logging tools for proactive issue detection
  • Participate in on-call support and handle critical production incidents

Required Skills & Experience:

  • Minimum 5+ years of experience supporting Java/J2EE-based web applications
  • Strong experience with Oracle ATG (Web Commerce) platform
  • Expertise in application support and operational troubleshooting
  • Experience in Java performance tuning and profiling (thread/heap dump analysis)
  • Strong knowledge of Apache Tomcat, JBoss (7.x) application servers
  • Hands-on experience with monitoring tools such as:
    • AppDynamics (preferred)
    • Splunk (preferred)
    • New Relic, ExtraHop, vSphere, SolarWinds Orion
  • Experience with traffic analysis and debugging tools (Wireshark, Fiddler, browser dev tools)
  • Strong SQL and Oracle database knowledge with debugging capabilities
  • Experience supporting applications in cloud platforms (AWS, Azure, or GCP)
  • Hands-on experience with hybrid application environments
  • Understanding of Microservices and Micro Frontend architectures
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent communication and collaboration skills

About the Company

D

DATAMAXIS

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