At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
The Athlete Order Management team is responsible for supporting the day-to-day operations of the Omnichannel programs. These programs include the Buy Online Pickup In Store (BOPIS), Buy Online Pickup Later (BOPL), Ship From Store (SFS), and Same Day Delivery (SDD). This position requires keen understanding of Omni-channel programs to ensure that all Service Level Agreements for the programs are met by providing excellent customer service and attentive order management.
Job Duties & Responsibilities
Primary field contact for Omnichannel related questions/issues, customer service escalations and store order processing questions. Deliver exceptional response time to issues that arise in fulfillment locations. These locations include stores and distribution centers. Maintain accurate and detailed accounts of the issues and solutions.
Manage the daily operations of store facing Omnichannel programs to ensure that they are at optimal performance. This includes: monitoring sourcing feeds, managing aged orders, managing re-sourcing of orders to prevent cancellations, entering orders on B2B websites, facilitating resolution of sales audit issues.
Manage the daily operations of presale and hot market championship events. This includes: managing order and vendor information, monitoring daily fulfillment operations, managing aged orders, coordinating with the buyers, content teams, and vendors on inventory and availability, analyzing data to help improve speed to athlete and customer satisfaction.
Support Omnichannel Managers and Analysts by gathering data, identify and escalate product eligibility issues, , communicate to stores and vendors and assist with project work when needed.
Updates/maintains SOP's, FAQ's, Guides, etc. related to Omnichannel programs. Special projects as needed.
QUALIFICATIONS:
Bachelor's Degree (BSBA)
1-3 years experience
Retail experience preferred
VIRTUAL REQUIREMENTS:
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!