- On-site M-F in Atlanta GA
- USC/Green Card/EAD required
- Salary up to $100k
Overview
Think is seeking an experienced Atlassian Developer & Platform Engineer to support and enhance a large-scale Atlassian Cloud environment serving more than 8,000 enterprise users for their cleint. This role combines Atlassian development, platform administration, integrations, automation, governance, and AI-powered solution development.
The ideal candidate will have deep expertise in Jira Software Cloud, Jira Service Management (JSM), Confluence Cloud, Atlassian Forge development, and enterprise integrations. This individual will play a key role in developing custom applications, optimizing workflows, implementing AI-driven capabilities, and ensuring the security, scalability, and operational excellence of the Atlassian platform.
Key Responsibilities
- Design, develop, and maintain custom Atlassian Cloud solutions using Atlassian Forge.
- Build and support applications for Jira Software, Jira Service Management (JSM), and Confluence Cloud.
- Administer Atlassian organizations, sites, user management, access controls, and platform governance.
- Develop Marketplace-ready and enterprise-grade Forge applications.
- Design and implement workflow automation solutions across Jira and Confluence.
- Integrate Atlassian platforms with enterprise systems including Microsoft Teams, ServiceNow, REST APIs, webhooks, and event-driven architectures.
- Develop AI-enabled solutions that improve knowledge management, service delivery, and operational efficiency.
- Establish governance, security controls, and platform best practices.
- Collaborate with business and technical stakeholders to optimize processes and user experiences.
- Provide ongoing platform administration, support, maintenance, and operational oversight for over 8,000 users.
- Create and maintain technical documentation, standards, and operational procedures.
Required Qualifications
Atlassian Platform Expertise
- Strong experience with:
- Jira Software Cloud
- Jira Service Management (JSM) Cloud
- Confluence Cloud
- Atlassian Administration
- User & Access Management
- Organization and Site Administration
Atlassian Forge Development
Hands-on experience designing, developing, deploying, and supporting Forge-based applications, including:
- Forge UI Kit
- Custom UI
- Forge Functions
- Forge Storage APIs
- Forge Web Triggers
- Forge Custom Fields
- Jira Forge Apps
- Confluence Forge Apps
- Enterprise-grade custom solutions
Additional experience with:
- Forge security models
- Permission frameworks
- Production deployments
- Application lifecycle management
- Marketplace-ready application development
AI & Generative AI Experience
Experience designing and implementing AI-powered solutions utilizing:
- ChatGPT Enterprise
- OpenAI APIs
- Prompt Engineering
- Enterprise AI Integrations
- AI Governance Frameworks
Experience building AI-enabled capabilities such as:
- Knowledge Management Solutions
- Ticket Summarization
- Enterprise Search & Discovery
- Virtual Assistants
- Intelligent Workflow Automation
- Productivity Enhancements
Strong understanding of:
- AI Security
- AI Governance
- Privacy Controls
- Responsible AI Practices
GHCP & Enterprise AI Platform Experience
Preferred experience with:
- GHCP solution design and implementation
- Enterprise AI platform integrations
- Secure AI deployment patterns
- AI observability and governance frameworks
- Integration of AI services with enterprise collaboration platforms
Integrations & Automation
Experience integrating Atlassian Cloud platforms with:
- Microsoft Teams
- ServiceNow
- REST APIs
- Webhooks
- Event-Driven Architectures
Strong experience with:
- Jira Automation
- Confluence Automation
- Forge-Based Workflow Extensions
- Business Process Automation
- Workflow Optimization and Redesign
Security & Governance
- Knowledge of Atlassian Cloud security best practices.
- Experience implementing:
- Access controls
- User governance
- Security guardrails
- Compliance controls
- Platform governance standards
- Ability to establish scalable administration and operational controls across enterprise environments.
Operations & Support
This role includes operational ownership and support responsibilities for a large enterprise Atlassian environment supporting 8,000+ users, including:
- Platform administration
- User onboarding/offboarding
- Access management
- Performance monitoring
- Issue resolution
- Environment maintenance
- Platform enhancements
- Governance enforcement
- User support and enablement
Preferred Qualifications
- Experience supporting large-scale enterprise Atlassian environments.
- Experience with ITSM, Agile, and DevOps workflows.
- Strong understanding of enterprise collaboration platforms.
- Experience driving platform modernization and process improvements.
- Familiarity with cloud architecture and SaaS platform administration.
Equal Opportunity Employer, including disability and protected veteran status