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Atlassian Jira Admin

KonnectingTree Inc

(remote)

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JOB DETAILS
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
Atlassian JIRA, Automation, Change Order Management, Communication Skills, Data Modeling, Documentation, HIPAA (Health Insurance Portability and Accountability Act), ITIL (IT Infrastructure Library), Machine Tool, Matrix Management, Service Level Agreement (SLA), Sustainability, Testing
POSTED
6 days ago
  • 3+ years of hands‑on experience administering and engineering Atlassian Jira Service Management.
  • Strong experience with Jira workflows, request types, SLAs, queues, and automations.
  • Experience configuring JSM in complex, multi‑team or enterprise environments.
  • Proven CMDB experience within Atlassian assets.
  • Solid understanding of ITIL concepts (Incident, Problem, Change, Request Management).
  • Experience implementing governance‑aligned service management processes in tooling.
  • Ability to balance speed of delivery with long‑term platform sustainability.
  • Experience designing scalable Jira data models that support reporting and audit needs.
  • Comfortable troubleshooting complex configuration and automation scenarios.
  • Strong documentation and communication skills.
  • Experience supporting regulated environments (e.g., SOC2, HIPAA, HITRUST).
  • Experience working in federated or matrixed organizations.
  • Atlassian certifications desired but not required.

About the Company

K

KonnectingTree Inc

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