ATM Field Service Technician

Job Title: Customer Engineer / Field Service Technician

Duration: Temp to hire

Travel: 100% within assigned territory

Job description:

A Field Service Technician performs on‐site maintenance, repairs, diagnostics, and component replacements while managing inventory, reporting, and customer issue resolution. The role requires mechanical/electrical aptitude, problem‐solving skills, integrity, and the ability to work independently with flexible hours. Technicians must handle physical tasks, travel, follow safety and security protocols, and use smartphones and basic tools to complete daily service calls.

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATM's and or within financial institution.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing /sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and or weekends.

BasicQualifications:

• High School Diploma or equivalent 0-1 years of related experience.
• Reliable transportation.
• A smart phone to receive work orders on and access support documentation. Android or iPhone.
• Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.

Required Availability, Experience, and Skillset:

• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).