ATM, Analysis Skills, Banking Operations, Business Operations, Communication Skills, Computer Programming, Customer Support/Service, Data Analysis, Help Desk, Identify Issues, Incident Management, Information Technology & Information Systems, Office Suites, Operational Support, Organizational Skills, Problem Solving Skills, Procedure Development, Project/Program Management, Root Cause Analysis, Team Player, Technical Operations, Technical Support, Writing Skills
Location:
Saint Louis, MO
Salary Range:
Competitive
Introduction
This role is responsible for running the day-to-day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Service Analytics and Reporting, Associate Support, etc. The role involves identifying possible ATM production failure scenarios, creating ATM incident tickets, enhancements and/or problem tickets in a ticket tracking system, and communicating effectively with internal business Operations teams.
Required Skills & Qualifications
- Experience in customer service, phone support, and IT experience.
- Incident management skills.
- Experience in a technical support, Helpdesk, ATM servicing, or electronic banking operational and/or project management background.
- Ability to navigate multiple applications simultaneously in addition to Client Office Suite.
- Experience directly troubleshooting issues to maintain the stability of a network (ATM experience is ideal but not required).
Preferred Skills & Qualifications
- Previous ATM knowledge.
- Root cause analysis and troubleshooting experience.
- Proficiency with telephone, as the majority of the day will be utilizing telecom.
- Excellent customer service skills, verbal/written communication, and organizational skills.
- Applicants must be able to work directly for Artech on W2.
Day-to-Day Responsibilities
- Take ownership of escalations and perform troubleshooting, analysis, research, and resolution using advanced query and programming skills.
- Perform analytical, technical, and administrative work in supporting new and existing equipment and software under moderate supervision.
- Work on problems of moderate scope where analysis of situation or data requires a review of identifiable factors.
- Exercise judgment within defined procedures and practices to determine appropriate action.
- Interpret, evaluate, and resolve issues pertaining to the functional operation of technology products.
- 75% of the workday is on phone queue support; 25% is technical recovery of ATMs.
Company Benefits & Culture
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment.
For immediate consideration please click APPLY to begin the screening process.