ATP Program Manager (Technical Enablement)

Title: ATP Program Manager (Technical Enablement)

Payrate: Up to $135/hour

Duration: Contract assignment with potential for extension

Hours: 40 hours/week

Location: Remote

Summary

Owns the ATP program itself, including partner-status maintenance, instructor-bench planning, scheduling, vendor relationship management, and compliance with each program's renewal and CSAT requirements, without delivering training directly. Tracks ATP status separately across each certification-body relationship and manages which team members are dual- or triple-tracked toward instructor authorization.

Key Responsibilities

• Maintain program tier status with each certification body (e.g., instructor-count minimums, CSAT thresholds, delivery-volume requirements) and track progress against renewal requirements.
• Plan and manage the instructor bench: recruit and sponsor candidates into vendor authorization pipelines, support ongoing currency/professional development, and identify multi-certified instructors who can stack authorizations across vendors.
• Coordinate a blended delivery model with external delivery partners where useful, and rebalance the mix as internal bench strength grows.
• Own compliance tracking across all active ATP programs - licensing agreements, NDAs, audit cycles, recertification deadlines - and flag renewal risk before it lapses.
• Coordinate with Legal/Risk to resolve vendor-specific liability and insurance questions before instructors deliver commercially.
• Report program health (utilization, CSAT, certifications issued, tier progress) to practice leadership.

Required Skills & Competencies

• Vendor/partner-program management experience, ideally across more than one certification ecosystem.
• Workforce/bench planning and pipeline management.
• Working knowledge of training-delivery compliance requirements (licensing, data privacy, accessibility) even without holding an instructor credential personally.
• Commercial fluency to support staffing and delivery-model tradeoff decisions.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

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