Attractions - Attractions Host SNW

As a theme park built around a working movie studio, we're all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day. Join us for a once in a lifetime opportunity. Be part of the excitement at Universal Studios Hollywood as an Attraction Host in Super Nintendo World, where you'll deliver exceptional guest service and create immersive themed experiences for guests from all over the world. In this fast-paced and dynamic environment, you'll greet and engage with guests, assist with inquiries, and ensure safety while enhancing their journey through the world of Nintendo. Your responsibilities include managing crowds, setting up and monitoring queues, delivering safety announcements, and providing information in a courteous and on-brand manner. Collaborating with team members across Super Nintendo World venues, you'll maintain accurate guest counts, uphold cleanliness standards, and demonstrate adaptability in high-pressure situations. Your dedication to extraordinary guest service, attention to detail, and enthusiasm for creating memorable experiences will help make every visit unforgettable.

Benefits:

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

Responsibilities:

• Efficiently loading and unloading guests in to the attraction.
• Responsible for cleaning and maintaining the attraction.
• Utilize in depth knowledge of Super Nintendo World, engaging in positive guest interactions, and theming as appropriate. Greet and Interact with guests as they enter the attraction and when waiting in the queues. Including delivering safety announcements, park information, etc. As guests exit the attraction, say good bye, wish them a good day etc.
• Ensure ADA guests are accommodated in an efficient manner.
• Maintain a count of the numbers of the guests entering the attraction. Setup and monitor queues for guest control.
• Promotes and provides extraordinary guest service for both internal and external guests; answers questions and offers information and providing assistance in a courteous manner and in theme.
• Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies for the Park upheld.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

Qualifications:

• Must be 18 years old or older

Job Demands:

• Must be able to walk or stand for extended periods of time
• Must occasionally lift and/or move up to 10 lbs, occasionally lift and/or move up to 10 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

Schedule:

• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

Pay:

• $19 per hour (After 1,000 hours worked, pay increases to $23/hr

Additional Information:

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing Staffing.Support@udx.com