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Description
Description
We are looking for an experienced Attractions Manager who is passionate about elevating the guest
experience, maintaining guest satisfaction, and exceeding guest expectations through the day-to-day
operations of our arcade and other attractions. Because our Attractions Manager leads, schedules,
trains, and develops team members, we are looking for an individual with great communication skills,
patience, and someone who recognizes the importance of training and development of team members
through mentoring and coaching. This position reports to the Assistant General Manager.
Why FatCats
We are incredibly proud of our culture that focuses on the professional and personal growth of our
team members in an energetic, positive environment with a highly productive, collaborative and
engaged team. If you're self-motivated, have great guest service skills and are looking for a company
that wants to help you grow, then we encourage you to apply for this position!
FatCats Mission, Values, and Culture
FatCats Mission Statement
We delight and connect people… one film, one game, one experience at a time.
FatCats Values- PRIDE
P - Passionate- "I am enthusiastic"
R - Respect- "I respect myself and others"
I - Integrity- "I always do the right thing"
D - Disciplined- "I always strive for excellence"
E - Empowered- "I make a difference every day"
Leadership Guiding Principles:
- Assuming Positive Intent
- Operating in the Gray
- Giving Others the Benefit of the Doubt
- Loyalty to the Absent
- Owning Your Stewardship
- Respectful in Disagreement
- Building Trust with Your Team
FatCats Culture
Communication
- We uphold an "open door policy" because we want to hear your ideas, thoughts, and concerns.
- We encourage good communication and discourage unproductive complaints and gossip to
cultivate a positive culture.
Personal Development
- We actively develop our team members to help them reach their professional and personal
goals.
- We strive to promote internally as much as possible and love to see team members find success
within our organization.
Individuality
- We encourage you to bring your unique personality and to be authentic in your interactions with our guests and other team members.
- We value your time at work as well as at home and promote a balance between the two.
Requirements
Requirements
Duties and Responsibilities
- Oversee the Guest Experience & Operations side of our Attractions areas:
o Bowling Operations
o Arcade Operations
o Glow Golf Operations
o Cinema/Projection Operations
- Assisting in running the floor to elevate the guest experience, maintaining guest satisfaction,
speed of service and cleanliness of the main lobby, bathrooms, and theaters.
- Train and develop Team Members in all attraction's areas.
- Partner with the Training & Guest Service Manager and Assistant General Manager to develop
growth plans for team members.
- Assist with the orders/inventory, replenishment, and functionality of our redemption stockrooms
and redemption arcade floor rooms.
- Participate in company's leadership programs and weekly calls.
- Ensure all arcade games and projectors are regularly being serviced, maintained, and cleaned.
- Troubleshoot and diagnose issues with arcade games and projectors, compile necessary part
orders for Attractions Manager, and complete mechanical, electrical, hardware, and software
repairs.
- Provide IT support for POS software, VOIP phones, and merchant processing hardware.
- Maintain all hardware elements of theater projectors, audio, and video systems of the center.
7.4.23
Required Skills and Qualifications
- 1-2 years leadership experience.
- Personable but professional demeanor.
- Strong organizational and time management skills with excellent attention to detail.
- Ability to work well in a fast-paced environment and to problem solve effectively.
- Proven ability in leadership, communication, and negotiating skills.
- Take initiative as a self-starter known to work with integrity while also being a strong team
player.
- Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.
- High EQ with self-awareness, ability to collaborate with others, listen attentively, empathize
with others, defuse conflict, show adaptability, and demonstrate good judgment.
- Computer literate with ability to pick up new software programs and applications easily.
- High School Diploma or GED (required).
- Able to lift 35 pounds