Advertising, Advertising Operations, Analysis Skills, Automation, Automotive Industry, Automotive Sales, Best Practices, Business Intelligence, Campaigns, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer/Client Research, Data Quality, Data Sets, Detail Oriented, Documentation, File Maintenance, Identify Issues, Intellectual Property (IP), Knowledge Base, Major Accounts, Multiplatform/Cross-Platform, Onboarding, Organizational Skills, Process Improvement, Project/Program Management, Quality Assurance, Reporting Dashboards, Retail, Revenue Growth, SQL (Structured Query Language), Sales, Sales Closing Skills, Sales Management, Software as a Service (SaaS), Spreadsheets, Structured Data, Systems Administration/Management, Time Management
Job description
Full-Time | Remote (U.S.) | Team: Operations \u00b7 Reports to: Director of Operations
About Clarivoy
Clarivoy is the auto industry's leading provider of multi-touch sales attribution and advanced digital targeting tools. Our proprietary technology gives marketers visibility into their customers and campaigns across all channels and devices \u2014 online and offline \u2014 so they stop guessing and start knowing what works. Our values are People First, Clarity, Tenacity, Open-Minded Curiosity, Solve then Scale, and Truth-Telling.
About the Role
We're looking for a highly organized, detail-oriented Audience Operations Specialist to join our Operations team. This role sits at the intersection of data, digital advertising, and process execution \u2014 supporting audience creation, onboarding, activation, and measurement across our Customer Data Platform (CDP) products. Working hand-in-hand with the Director of Enterprise CDP and Engineering, you'll be the operational backbone that frees strategy and product leaders to focus on what's next. This is not a traditional campaign manager role \u2014 it's Ad Ops + Data Ops, grounded in execution, accuracy, and continuous improvement.
Job responsibilities
What You'll Do
- Audience Creation & Activation
- Partner with the Director of Enterprise CDP to build, manage, and distribute audiences for enterprise clients
- Set up and maintain platform integrations across major social, search, and programmatic destinations
- Distribute audiences, validate ingestion, and troubleshoot delivery issues
- Take ownership of recurring audience creation
Solve then Scale: Build it once, build it right, then make it repeatable.
- Audience Product Onboarding & Refresh
- Manage onboarding for our audience products and related workflows end-to-end: account/client/property creation, tag setup, platform configuration, and audience activation
- Coordinate with agencies and dealers to obtain ad account access across major destinations
- Execute the audience refresh process across multiple audience types
- Run queries against our data platform using defined logic (property identifiers, domain, time windows)
- Clean and prepare audience files \u2014 remove unnecessary data, deduplicate records, and format for platform ingestion
- Upload and manage audiences within our onboarding/identity tools; maintain structured file organization and backups
Tenacity: You don't cut corners \u2014 accuracy matters.
- Audience & Campaign Best Practices
- Guide internal teams and external partners on audience strategy and structure \u2014 retargeting configurations, look-back windows aligned to campaign goals, and multi-platform activation approaches
- Support activation across social, search, and programmatic platforms
Open-Minded Curiosity: Always asking, "Is this the best way to structure this?"
- Programmatic Measurement
- Support measurement workflows; validate campaign performance data and attribution outputs
- Perform updates to measurement dashboards when needed
- QA data, identify discrepancies, and partner with internal teams to resolve them
Truth-Telling: You trust the data \u2014 and question it when something feels off.
- Reporting & Dashboard Operations
- Update reporting dashboards and sync audience and delivery data into reporting workflows
- Create and manage internal tickets for reporting updates
- Perform QA checks to ensure reporting accuracy
Clarity: Clean inputs \u2192 clean outputs \u2192 trusted reporting.
- Process Improvement & Automation
- Identify opportunities to reduce manual work and expand automation across destinations
- Partner with Operations and Engineering to automate audience workflows and streamline onboarding
- Contribute to our single source of truth with clean, current documentation
Solve then Scale: Fix the problem first \u2014 then make it repeatable.
- Cross-Functional Collaboration
- Work closely with Sales, Customer Success, Engineering, and external agencies and partners
- Communicate clearly on status, dependencies, and blockers
- Serve as a reliable operational partner that internal and external stakeholders can count on
People First: Strong relationships make complex workflows work.
Compensation
Benefits
Travel
None
Job requirements
Tools You'll Use
- Ad Platforms: Social, search, and programmatic ad platforms
- Data & Onboarding: CDP, data onboarding/identity resolution, and audience management tools
- Reporting: Internal reporting dashboards, BI/visualization tools, and spreadsheets
- Workflow & PM: Project management, onboarding, and CRM platforms
- Documentation: Knowledge base and process documentation tools
- Data Querying: SQL (basic querying)
What We're Looking For
Must-Have
- Strong attention to detail \u2014 this role is highly process-driven
- Experience with digital advertising platforms (social, search, or programmatic)
- Comfort working with structured data (CSV files, spreadsheets, datasets)
- Ability to follow, manage, and improve detailed workflows
- Strong communication skills, both internal and external
- Ability to manage multiple workflows across multiple clients simultaneously
- Curious about how systems, data, and platforms connect; able to balance speed with precision
- Self-motivated and able to operate independently in a remote environment
Nice-to-Have
- Experience with Customer Data Platforms
- Experience with data onboarding / identity resolution tools
- SQL or data querying experience
- Programmatic advertising or retail media experience
- Experience in automotive or agency environments
- Experience contributing to internal documentation and knowledge bases
What Success Looks Like
Audiences are processed, delivered, and refreshed accurately every week. CDP onboarding moves efficiently. Campaigns are structured correctly from the start. Reporting is clean, accurate, and trusted. Manual processes are continuously improved or automated, with documentation kept current. Interested applicants should send a resume and cover letter to hello@clarivoy.com and include applicable ad platform, data and audience management tools experience.
Location
This position is remote, with U.S.-based candidates preferred. Clarivoy is headquartered at 1275 Kinnear Rd, Columbus, OH 43212.
Apply now
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