Full-Time Position
American Stage | St. Petersburg, FL
About American Stage
Founded in 1977, American Stage is Tampa Bay’s longest-running professional theatre company and a vital part of the St. Petersburg arts community. We produce bold, engaging work that reflects the diversity and vitality of our region, from Mainstage productions to large-scale outdoor performances at Demens Landing.
Position Overview
American Stage seeks a dynamic, hospitality-driven Front of House (FOH) Coordinator to lead audience services while actively driving ticket sales and revenue.
This role blends customer experience with sales strategy—engaging patrons across phone, email, in-person interactions, and community events to increase ticket purchases, subscriptions, and overall audience loyalty. The FOH Coordinator is both a service leader and a front-line salesperson, ensuring every interaction is welcoming, informed, and revenue-conscious.
Position Details
Status: Full-Time
Compensation: $38,000 - $42,000
Benefits: Vacation and Sick time and federal holidays observed. Medical, dental and vision insurance.
Schedule & Work Environment
This is a primarily in-person role requiring evening and weekend availability. Flexibility and reliability are essential, particularly during high-volume spring performances and events.
Reliable transportation is required to support multiple venues and off-site activations.
Key Responsibilities
Sales & Revenue Generation
Proactively sell tickets, subscriptions, and add-ons via phone, email, and in person
Upsell single tickets to packages and premium experiences
Conduct outbound calls and targeted email outreach to drive sales
Represent American Stage at community events, tabling opportunities, and activations
Support subscriber retention and renewal efforts
Meet or exceed individual and team sales goals
Box Office Operations
Process ticket sales, exchanges, subscriptions, and donations
Manage will call and patron accounts
Handle pre-show sales and performance settlements
Reconcile cash drawers and maintain accurate reporting
House Management & Audience Experience
Serve as House Manager when scheduled
Lead pre-show staff and volunteer briefings
Oversee lobby operations, seating, and accessibility needs
Resolve patron concerns with professionalism and care
Merchandise & Concessions
Oversee sales, inventory tracking, and reconciliation
Train and supervise support staff or volunteers
Maximize per-cap revenue through effective merchandising
Volunteer Coordination
Recruit, schedule, and supervise volunteer ushers
Foster strong relationships to support retention
Park, Off-Site Events & Community Engagement
Support high-volume outdoor productions and off-site performances
Manage ticketing, audience flow, and on-site sales
Assist with special events, fundraisers, and outreach efforts
Distribute marketing materials and support grassroots promotion
Qualifications
Experience in sales, customer service, hospitality, or live events
Proven ability or comfort with direct sales, upselling, and outreach
Strong communication and relationship-building skills
Organized, adaptable, and calm under pressure
Comfortable working evenings, weekends, and outdoors
Reliable and consistently available