Audio/Visual (A/V) Support Engineer

PROLIM Global Corporation (www.prolim.com) is currently seeking Audio/Visual (A/V) Support Engineer for Hopkinsville, KY, United State location for one of our Top clients.

Location: Hopkinsville, KY (100% Onsite)

Duration: 6-Month Contract (With possible extension)

Experience: 5-7+ years experience in Desktop Management - Infrastructure Services (IS)

Job Description:

We are seeking an experienced Audio/Visual (A/V) Support Engineer with a strong background in Desktop Management and Infrastructure Services. In this role, you will provide white-glove, on-site support for complex A/V environments, executive/VIP meetings, and large-scale corporate events. The ideal candidate possesses deep technical expertise in Crestron systems, Microsoft Teams, and Zoom conferencing solutions, alongside hands-on hardware troubleshooting and asset management skills.

Key Responsibilities:

Primary Technical & On-Site Support

• White-Glove Support: Deliver high-touch, on-site A/V and conferencing support for executive meetings, large corporate events, and webinars.
• Conferencing Solutions: Install, configure, and troubleshoot Crestron A/V hardware, Microsoft Teams, and Zoom conferencing setups.
• Pre-Event Preparation: Conduct comprehensive A/V testing in conference rooms and prep facilities 1 hour prior to scheduled events and meetings.
• Active Meeting Support: Manage connectivity, perform soft/hard resets, coordinate remote access for Level 2 support teams, and provide dedicated standby support for the full duration of critical meetings.
• Hardware Maintenance & Repair: Replace faulty or damaged equipment components (e.g., hard drives, power supplies, network cards), and execute basic troubleshooting steps such as power cycling and physical connection checks.
• Infrastructure & Rack Operations: Perform physical maintenance tasks including rack-and-stack operations, equipment labeling, and ensuring proper physical connectivity by testing network cables, fiber optics, and communication links.
• Asset & Inventory Management: Maintain a precise inventory of equipment, track serial numbers, manage spare parts, and oversee asset lifecycle management.

Secondary Skills & Qualifications

• ITIL Framework: Strong operational knowledge of ITIL processes (ITIL certification strongly preferred).
• Communication & VIP Support: Exceptional communication skills with a proven track record of delivering professional, executive-level ("white-glove" / VIP) desktop and conference room support.
• End-User & Deskside Support: Comprehensive background in general deskside support and end-user troubleshooting.

Required Technical Skills

• Crestron Audio/Video device setup and support
• Microsoft Teams conferencing setup and administration
• Conference room hardware setup and maintenance
• Zoom setup, configuration, and troubleshooting
• Windows device support

About PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.