Audio/Visual and Event Management Specialist: 25-06177

Akraya Inc.

Peachtree Corners, GA

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JOB DETAILS

SALARY

$28–$31 Per Hour

SKILLS

1st Level Support, Audioconferencing, Audiovisual, Cisco Network Systems, Communication Skills, Event Management, Hardware Administration, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Knowledge Base, Leadership, Maintain Compliance, Mentoring, Organizational Skills, Peachtree Accounting, Problem Solving Skills, Procedure Development, Software Administration, Support Documentation, Technical Recruiting, Technical Support, Unified Communications, Videoconferencing, WebEx

LOCATION

Peachtree Corners, GA

POSTED

30+ days ago

Primary Skills: Audio Visual (Expert), Information Technology (Skilled), Networking (Knowledgeable), Unified Communications (Basic), Telepresence Systems (Intermediate)
Contract Type: W2 Only
Duration: 12+ months
Location: Peachtree Corners, GA
Pay Range: $28 - $31 per hour on W2

Job Summary:
The AV and Event Management Support Specialist serves as the primary contact for technical issues and support in the realm of audio-visual and event management within a corporate setting. This role is responsible for providing exceptional technical support to both internal and external clients, overseeing daily operational tasks related to meeting and event support, and ensuring the smooth functioning of AV equipment and systems. The role demands a strong emphasis on improving and documenting support processes, training Tier I personnel, and maintaining compliance with established procedures.

Key Responsibilities:

Provide immediate support and oversight for corporate events and meetings to ensure a seamless experience.
Serve as a mentor and supervisor for Tier I support personnel, assisting with ticket escalations and procedural inquiries.
Create, approve, and publish knowledge base articles to aid in the resolution of first-level support tickets.
Collaborate with vendors and internal teams to update and distribute new process steps and information.
Troubleshoot and resolve issues with AV and video conferencing technologies across local and remote locations, maintaining a strong relationship with stakeholders.

Must-Have Skills:

Proficient in supporting AV hardware and software.
Experienced in using meeting collaboration systems (e.g., Zoom, Cisco WebEx).
Strong organizational and excellent communication skills.

Industry Experience Required:

A minimum of five years' experience in AV support and event management, particularly within a corporate or similar professional setting.

This position is key to ensuring the technological success of meetings and events, requiring a blend of technical expertise and interpersonal skills to support and enhance the company's AV and event management capabilities.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

Join Akraya Today!
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About the Company

Akraya Inc.

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