Audio Visual Event Specialist

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Setup and support events in conference spaces, labs, auditorium, and training room environments
• Setup/breakdown of conference spaces to meet the audio visual needs for the customers' meetings and events
• Provide meeting and event consultation to customers
• Provide startup and dedicated support to meetings and events (onsite, virtual, and hybrid).
• Act as a cross-site technical resource for the team to ensure consistent AV service delivery by mentoring technicians, reinforcing AV standards, and helping resolve escalations during live meetings and events.
• Perform preventative maintenance tasks to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components
• Install small or portable videoconference and non-integrated AV hardware including cabling, computes, etc., not requiring penetration of facilities structures.
• Field installation of control programs (AMX / Crestron/Q-Sys,etc.) – upload and download capability
• Deliver field service support of control programs (AMX / Crestron/Q-Sys, etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
• Perform support tasks in a timely, quality, and white-glove conscious manner including but not limited to: meeting and event support, general break-fix maintenance, video/audio recording support
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training and as needed
• Setup and troubleshoot various audio/video/presentation systems
• Travel to various job sites as required
• Occasional afterhours overtime and Saturday overtime for scheduled events

WHAT WE’RE LOOKING FOR

Must-Haves:

• Ability to provide a white glove customer experience.
• Ability to Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
• Ability to manage small to medium projects
• Ability to work and think independently and ensuring to meet deadlines
• Intermediate computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent

Nice-To-Haves:

• Minimum of 3 - 5 years of audiovisual integration, support, and/or service experience
• Formal education in Electronics, Technology, or related field
• The following training certifications:
  • Microsoft Teams
  • Zoom
  • Q-Sys
  • Lenovo Hub
  • Logitech Tap
  • AMX Intro to Networking for AV Professionals
  • AMX Programmer I
  • Crestron Professional Installation
  • Essentials of Crestron Programming Certification
  • Exton AV Associate Certification
  • InfoComm Quick Start to the Audio-Visual Industry
  • InfoComm CTS General Certification

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.