Audio Visual Field Service Technician

The Field Service Technician plays a critical role in ensuring optimal performance of audio-visual integration systems. This position involves hands-on installation, testing, troubleshooting integrated systems, repairing components, quality control, and preventative maintenance of AV equipment on client sites. The Field Service Technician acts as a pivotal link between technical expertise and customer satisfaction by providing on-site repairs, technical training, and exceptional support to our client base.

Please be advised that our office hours are Monday through Friday, from 8:30 AM to 5:00 PM.

Responsibilities:

• Provide on-site and preventative service calls to customer job sites.
• Troubleshoot complex audio, video, and control systems (includes replacing and/or repairing LCD/DLP/CRT projection systems, video/audio systems control and switchers).
• Arrange for product returns and/or exchanges with the service coordinator.
• Install, modify, and test integrated systems (includes selecting, setup, and operation of standard test equipment) and interfacing between Project Manager & client.
• Provide technical assistance to other departments and staff, as needed.
• Provide technical phone support (e.g., answer questions, troubleshoot suggestions) to customers and internal staff.
• Provide Service Coordinators with assigned case numbers and close-out paperwork / information in a timely manner.
• Demonstrate product and system capabilities to all levels of clients, including one-on-one situations.
• Provide all documentation in a timely manner (e.g., material and labor reports, preventative maintenance reports, expense reports, job costing records, time sheets, etc).
• Develop and promote the company’s presence as a service provider in the assigned market.
• Establish and support customers utilizing personal selling skills and contacts.
• Perform other activities and responsibilities as directed by management.