Job Title: Audio Visual Specialist
Location: Wayzata, MN 55391
Duration: Long Term Contract
Key Responsibilities:
Set up, monitor, and troubleshoot video conferencing systems such as Zoom, Microsoft Teams, Webex, and similar platforms
Coordinate and support virtual meetings, webinars, and hybrid events across multiple time zones
Ensure high-quality audio, video, and content sharing during conferences and live sessions
Provide first-level technical support during live events and resolve AV-related issues in real time
Maintain and update AV hardware and software including conference room equipment, cameras, microphones, codecs, and control systems
Support and maintain video infrastructure platforms such as Poly Clariti Manager / Clariti Core
Train end users on conferencing tools, AV equipment, and best practices
Collaborate with IT and facilities teams to optimize conferencing and collaboration infrastructure
Document configurations, procedures, troubleshooting steps, and recurring issues
Research and recommend upgrades or new tools to enhance the conferencing experience
Required Skills & Experience:
3 years of experience in Video Conferencing, AV Support, IT Support, or AV/IT Integration
Strong hands-on experience with Zoom, Microsoft Teams, Webex, or similar conferencing platforms
Experience with Audio Visual equipment such as Video Codecs, HP/Poly/Logi conference room support systems
Experience supporting Crestron systems
Hands-on experience with Audio Mixers and TriCaster Video Switchers
Experience supporting Digital Signage systems
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to work independently and manage multiple concurrent tasks
Preferred Skills:
AV/IT certifications such as CTS, Zoom Certified, or Microsoft Teams Admin
Experience with streaming/live event platforms
Basic networking knowledge including Firewalls, VPNs, and bandwidth management