Audio/Visual Support Assistant

Optomi, in partnership with a leading organization, is looking for an Audio/Visual Support Assistant for a onsite opportunity in Durham,NC.

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Job Description:

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This role supports conference rooms and event spaces by setting up, testing, and troubleshooting AV equipment for in-person, virtual, and hybrid meetings.

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What the right candidate will enjoy:

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• Working in a collaborative team environment.
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• Supporting a variety of meetings and events.
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• Gaining hands-on experience with modern AV technology.
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What type of experience does the right candidate have:

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• 1+ year of customer-facing support experience (AV, IT Help Desk, or event support).
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• Working knowledge of AV equipment and conferencing platforms like Microsoft Teams and Zoom.
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• Strong troubleshooting and customer service skills.
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What the responsibilities are of the right candidate:

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• Set up and test AV equipment for conference rooms and events.
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• Provide support for in-person, virtual, and hybrid meetings.
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• Troubleshoot AV issues and escalate when needed.
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• Maintain AV inventory and perform routine room checks.
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• Support live streams and recordings while ensuring a high-quality meeting experience.
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