• Provide comprehensive end-user support and routine maintenance for audio-visual (A/V) and video teleconferencing electronic devices, systems, and services; identify, diagnose, and troubleshoot system malfunctions and defects.
• Analyze and evaluate existing VTC systems with minimal oversight, and define problems, data availability, and report requirements and system design issues.
• Respond to customer support requests, identify support requirements, and perform end-user training where applicable.
• Provide day-to-day AV/VTC event support: document and confirm VTC event logistics prior to the event; ensure connectivity between near-end and far-end equipment; resolve technical challenges between local and remote sites on the day of the event.
• Diagnose and troubleshoot routine system malfunctions and identify system defects as needed.
• Respond to technical support requests for classroom technology; identify root cause of equipment malfunction and document issues and resolutions.
• Maintain inventory of assigned systems, to include codecs, cameras, monitors, etc.
• Familiarity and expertise in Crestron, Biamp, Logitech systems, including troubleshooting and installation services. 

• Minimum two (2) years of relevant experience.
• Must be able to pass background check.
• Strong planning, organizational, and leadership skills.
• Strong verbal and written communication skills.
• Strong people skills, including the ability to make effective presentations and communicate technical concepts to non-technical clients.
• Excellent problem-solving and critical-thinking skills.
• Experience with project cost management and resource capacity planning.
• Basic Crestron programming and/or troubleshooting is preferred.
• Industry Specific certifications (Crestron, Polycom, CTS, etc.) preferred.

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

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