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Audio Visual Technician

ProKatchers

Washington, DC

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JOB DETAILS
SKILLS
Apple Macs, Audiovisual, Communication Skills, Crestron, Desktop Administration, Extron, Help Desk, Identify Issues, Information Technology & Information Systems, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Office, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Organizational Skills, Peripheral Hardware, Preventative Maintenance, Problem Solving Skills, Remote Access, System Operations, Technical Support, Telephony, Testing
LOCATION
Washington, DC
POSTED
2 days ago

Job Title : Audio Visual Technician


Location : Washington, D.C. 20037 (100% Onsite)


Duration : 6 Months


Job Description : 


AV & Desktop Support Specialist (Tier 2)

  • Provide day-to-day support for audio-visual (AV/VTC) systems, meetings, and video calls
  • Set up, test, and troubleshoot AV equipment (Crestron, Extron, QSys, MS Teams)
  • Deliver live, in-room and remote technical support for meetings and executive users
  • Handle help desk tickets, calls, and real-time issue resolution
  • Maintain, monitor, and document AV systems and equipment performance
  • Perform preventive maintenance and ensure all systems are fully operational
  • Support Windows/Mac devices, mobile devices, and network peripherals
  • Manage IT tools like Intune, Azure, Bomgar, Active Directory, and inventory systems
  • Train users on AV systems and presentation tools
  • Support IT infrastructure including remote access, connectivity, and telephony

Requirements:

  • 3+ years of hands-on AV and desktop support (Tier 2 level)
  • Strong experience supporting executives in a corporate environment
  • Proficient in Microsoft Office, Teams, and troubleshooting Windows/Mac systems
  • Experience with AV platforms (Crestron, Extron, QSys) and IT tools (Intune, Azure, Bomgar)
  • Strong troubleshooting, communication, and organizational skills
  • Ability to handle live issues and work flexible hours if needed 

About the Company

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ProKatchers

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