Audiology Assistant/Technician - North Andover, MA

Audiology Assistant

About Us:

New England ENT & Facial Plastic Surgery is seeking to hire an Audiology Assistant to join our dedicated and dynamic team of Audiology professionals. We offer state-of-the-art diagnostic and treatment procedures in a wide range of services. Our highly trained team of professionals will help patients of all ages with their hearing healthcare needs. Our practice is well-established and has been in the community for over 30 years. The hours are Monday – Friday -8AM-4:30PM in North Andover, MA.

Position Summary:

As an Audiology Assistant, you will play an important role in supporting our audiologists and delivering an exceptional patient experience. This position is ideal for a detail-oriented, patient-focused professional who enjoys working in both a clinical and technical environment. The Audiology Assistant is responsible for assisting with patient visits, hearing aid preparation, deliveries, and maintenance, inventory management and practice management tasks.

Responsibilities:

• Prepare hearing aid deliveries prior to patient appointments by verifying devices, programming information, accessories, and required documentation.

• Assist the audiologist during hearing aid fittings and deliveries, ensuring patients receive a positive and efficient experience.

• Educate patients on the care, maintenance, cleaning, and operation of their hearing aids and accessories.

• Counsel patients on hearing aid warranties, routine maintenance, and available hearing aid accessories.

• Perform hearing aid maintenance, including cleaning devices, replacing wax guards, domes, receivers, tubing, earmolds, battery doors, and other replaceable components.

• Troubleshoot common hearing aid concerns, including weak or dead devices, charging issues, Bluetooth connectivity, feedback (whistling), static, and smartphone pairing.

• Coordinate manufacturer repairs, warranty services, device orders, and deliveries.

• Manage hearing aid inventory, including receiving, stocking, tracking, assigning, and maintaining accurate device records.

• Process invoices for hearing aids, accessories, assistive listening devices, and clinical supplies.

• Complete patient visit documentation, chart notes, and maintain accurate patient records within the practice management system.

• Maintain a clean, organized clinical environment and support audiologists with daily clinical and administrative operations.

• Perform other duties as assigned to support exceptional patient care and practice operations.

Qualifications:

• Must match qualifications for MA licensure as an Audiology Technician.

Experience & Skills:

• Experience in an audiology, ENT.

• Proficiency with electronic practice management systems (a plus).

• Strong organizational and problem-solving skills with exceptional attention to detail.

• Excellent communication, interpersonal, and customer service skills.

• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced healthcare environment.

• Professional, dependable, and committed to delivering exceptional patient care.

Benefits:

• Competitive compensation with bonus?

• Health insurance, Dental insurance can be purchased through AFLAC.

• Paid time off and holidays

• Profit Sharing, 401K plan after a year

• Short and Long-Term disability through AFLAC.